Human Resources at Netomi
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Netomi - Senior Product Owner - Customer AI Solution (4-5 yrs)
We are looking for a Product Owner to help analyse and simplify business requirements to help in designing the product flow.
- Leading Chatbot flow design either from scratch or based on customer requirements.
- Reviewing and analyzing requirements for completeness
- Translating and simplifying business requirements to make them ready for development
- Developing assets for a project that are easily reusable across other client projects with similar requirements
- Working with the Development and QA team for development, AI training and quality validation.
- Reviewing operational procedures and methods, map current business processes, define and analyze business activities, identify best practices, and recommend improvements
- Keeping track of key KPI's for each assignment
- Managing prioritisation and trade-offs among customer experience, performance, and operational support
- Negotiating development support to arrive at a feasible solution that will fit within the defined schedule
- Managing multiple assignments and align them with business priorities and deadlines
- 4+ years experience in a Product Owner/Business Analyst role
- Engineering background is a plus
- Experience in delivering customer solutions and an obsession for exceeding expectations
- Experience in project planning, and KPI development
- Proven ability to manage multiple projects at once while paying strict attention to detail
- Excellent verbal and written communications skills.