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11/11 Netomi
Human Resources at Netomi

Views:1416 Applications:106 Rec. Actions:Recruiter Actions:82

Netomi - Senior Product Owner - Customer AI Solution (4-5 yrs)

Gurgaon/Gurugram Job Code: 763418

We are looking for a Product Owner to help analyse and simplify business requirements to help in designing the product flow.

Job Responsibilities:

- Leading Chatbot flow design either from scratch or based on customer requirements.

- Reviewing and analyzing requirements for completeness

- Translating and simplifying business requirements to make them ready for development

- Developing assets for a project that are easily reusable across other client projects with similar requirements

- Working with the Development and QA team for development, AI training and quality validation.

- Reviewing operational procedures and methods, map current business processes, define and analyze business activities, identify best practices, and recommend improvements

- Keeping track of key KPI's for each assignment

- Managing prioritisation and trade-offs among customer experience, performance, and operational support

- Negotiating development support to arrive at a feasible solution that will fit within the defined schedule

- Managing multiple assignments and align them with business priorities and deadlines

Requirements:

- 4+ years experience in a Product Owner/Business Analyst role

- Engineering background is a plus

- Experience in delivering customer solutions and an obsession for exceeding expectations

- Experience in project planning, and KPI development

- Proven ability to manage multiple projects at once while paying strict attention to detail

- Excellent verbal and written communications skills.

Women-friendly workplace:

Maternity and Paternity Benefits

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