Netcracker - Senior Business Analyst - CRM/OM/Catalog/Channels

Senior Business Analyst (CRM, OM, Catalog, Channels)

Description :

If digital transformation, next generation technology and growth opportunities excite you, then join our Netcracker Technology team! Our culture and collaborative work environment are the keys to our success. Here you will work with the best in class global teams, earn a competitive salary and contribute to the largest digital transformations around the world.

What's in it for you?

At Netcracker, we are all entrepreneurs. This means, we get creative when thinking of technical solutions, we explore possibilities and innovations and get excited about new technology. We take complete ownership of our roles and aren't micromanaged or left feeling like just another number. The results we achieve are highly visible to our leadership team and we are recognized for our work and promoted accordingly. In addition to living out an entrepreneurial culture, you will also receive a wide range of outstanding benefits including health, accident and life insurance as well as paid time off, sick time, transportation and parental leave.

- Min. Bachelor's degree or equivalent combination of education and experience

- 12-16 yrs. of IT experience with significant exposure to Telco Industry Practices, Products & Services

- Proven experience in a customer-focused techno-functional role

- Significant exposure in delivering multiple Telco Digital Transformations as a BA or SA

- Hands-on experience on various COTS products & technology or open source products &technologies, primarily around BSS domain

- Proven experience in Requirements mgmt. and Solution Design

- Expertise in authoring various Solution Design, Integration & Data Model artefacts

- Knowledge of Agile software development (Product Owner, SCRUM Master certification is plus)

- Project Management skills and good International experience

Open Positions - 10

Mandatory Skills - Solution designing, E2E Solution, CRM, Catalog, CPQ,

Location - Gurgaon / Hyderabad / Bangalore / Pune

Roles & Responsibilities

What youll do

- Build expertise on Netcracker product suite, primarily BSS (CRM, Catalog, CPQ, Order Mgmt., Loyalty

Management, Customer Problem Management (Service Assurance) & Channels);

- Represent technology in Client workshops, manage system demos, presentations (offsite/ Onsite);

- Collaborate with backend/Dev teams for managing Product Demos, server configurations;

- Perform As-Is discovery and due diligence of Telco business/IT systems for the scope of work/change;

- Elicit, Clarify and Decompose Business requirements into EPICs, User stories (including NFR);

- Conceptualize and define E2E solution for a given business, functional domain;

- Identify cross-system requirement dependencies and mitigate potential design gaps;

- Produce High level/detailed designs including Data Model, API specifications, Wireframes etc.;

- Participate in cross-functional technical solution assessments and provide estimations;

- Perform Design Walkthrough to development, QA teams and support implementation till UAT;

- Strategically assess clients business and identify improvement opportunities;

- Participate in change control process for any upcoming requirement and design changes;

- Troubleshoot production problems and provides design support, keep all parties informed;

- Continue to build expertise on latest technologies and trends in Telecom Industry

Experience - 12 to 16 Years

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