Netcracker - Business Analyst - Digital BSS Order Capture/eCommerce Domain

Expectations from the job:

- Build expertise on Netcracker product suite, primarily Order Capture Application and expand to eommerce, ePOS, CRM, Catalog, CPQ and other BSS modules

- Represent BSS solution and functional capabilities in Client workshops

- Elicit, Clarify and Decompose Business requirements into Epics, User stories (including NFR);

- Refining the stories with Product Owners

- Conceptualize and define E2E solution for a given business, functional domain

- Identify cross-system requirement dependencies and mitigate potential design gaps;

- Produce High level/detailed designs including Data Model, API specifications, Wireframes etc.;

- UI/UX alignment with UI/UX team and NC UI/UX team

- Design review with Dev and QA team

- Participate in cross-functional technical solution assessments and provide estimations;

- Collaborate with backend/Dev teams for managing Product Demos

- Participate in change control process for any upcoming requirement and design changes;

- Troubleshoot production problems and provides design support, keep all parties informed;

- Continue to build expertise on latest technologies and trends in Telecom Industry

Required Domain Knowledge:

- B2B / B2C L2O Journey, specifically Order Capture or ePOS or eCommerce

- Experience in designing Order Capture capabilities as part of Customer Sales Journey

- Knowledge of Eligibility Checks, Product Configuration, Pricing, Payments, Customer Agreements

- Knowledge of Integration frameworks and APIs

Required Technical Knowledge:

- Understands Product catalogue modelling, Order Entry, Customer Management, Billing Interface, Asset Management, contacts, role matrix

- Understanding of Sales Order structure & operations

- Understanding of product instance life cycle and operations

- Promotion & discount configuration & management, contract

- Understanding of Device Sale Models, Appointments, Instalment Plans

- Having experience in analysing the internal & external integration points and design, IA analysis.

- Experience in creation of System Processes using Visio or other UML Tools

- Knowledge of Agile / Waterfall Methodologies

Good to have:

- Basic Knowledge of web technologies

- Design experience on eCommerce applications

- Key features in Point of sale journey

- Knowledge in Omni-channel, Multi-channel flow

- Marketing Catalog integration

- Understanding of RESTful web services, Single Page Application deployment, Micro services

Relevant Experience:

- Min. Bachelor's degree or equivalent combination of education and experience;

- 3-12 yrs. of IT experience with significant exposure to Telco Industry Practices, Products & Services;

- Proven experience in a customer-focused techno-functional role, Requirements mgmt. and Solution

Design;

- Significant exposure in delivering multiple Telco Digital Transformations as a BA or SA;

About Digital BSS Practice in Netcracker

Digital BSS practice is part of Netcracker's Solution Delivery unit, primarily focused on client delivery projects across North America, LATAM, Europe and EMEA regions. The practice is spread across Bangalore, Pune, Hyderabad and NCR offices and has over 100+ members.

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