Business Analyst (CRM, OM, Catalog, Channels)

Description :

If digital transformation, next generation technology and growth opportunities excite you, then join our Netcracker Technology team! Our culture and collaborative work environment are the keys to our success. Here you will work with the best in class global teams, earn a competitive salary and contribute to the largest digital transformations around the world.

What's in it for you?

At Netcracker, we are all entrepreneurs. This means, we get creative when thinking of technical solutions, we explore possibilities and innovations and get excited about new technology. We take complete ownership of our roles and aren't micromanaged or left feeling like just another number. The results we achieve are highly visible to our leadership team and we are recognized for our work and promoted accordingly. In addition to living out an entrepreneurial culture, you will also receive a wide range of outstanding benefits including health, accident and life insurance as well as paid time off, sick time, transportation and parental leave.

Expectations from the job :

- Build expertise on Netcracker product suite, primarily Order Capture Application and expand to eCommece, ePOS, CRM, Catalog, CPQ and other BSS modules

- Represent BSS solution and functional capabilities in Client workshops

- Elicit, Clarify and Decompose Business requirements into Epics, User stories (including NFR);

- Refining the stories with Product Owners

- Conceptualize and define E2E solution for a given business, functional domain

- Identify cross-system requirement dependencies and mitigate potential design gaps;

- Produce High level/detailed designs including Data Model, API specifications, Wireframes etc.

- UI/UX alignment with UI/UX team and NC UI/UX team

- Design review with Dev and QA team

- Participate in cross-functional technical solution assessments and provide estimations;

- Collaborate with backend/Dev teams for managing Product Demos

- Participate in change control process for any upcoming requirement and design changes;

- Troubleshoot production problems and provides design support, keep all parties informed;

- Continue to build expertise on latest technologies and trends in Telecom Industry

Required Domain Knowledge :

- B2B / B2C L2O Journey, specifically Order Capture or ePOS or eCommerce

- Experience in designing Order Capture capabilities as part of Customer Sales Journey

- Knowledge of Eligibility Checks, Product Configuration, Pricing, Payments, Customer Agreements

- Knowledge of Integration frameworks and APIs

Required Technical Knowledge :

- Understands Product catalogue modelling, Order Entry, Customer Management, Billing Interface, Asset Management, contacts, role matrix

- Understanding of Sales Order structure & operations

- Understanding of product instance life cycle and operations

- Promotion & discount configuration & management, contract

- Understanding of Device Sale Models, Appointments, Instalment Plans

- Having experience in analyzing the internal & external integration points and design, IA analysis.

- Experience in creation of System Processes using Visio or other UML Tools

- Knowledge of Agile / Waterfall Methodologies

Good to have :

- Basic Knowledge of web technologies

- Design experience on eCommerce applications

- Key features in Point of sale journey

- Knowledge in Omni-channel, Multi-channel flow

- Marketing Catalog integration

- Understanding of RESTful web services, Single Page Application deployment, Micro services

Relevant Experience :

- Min. Bachelor's degree or equivalent combination of education and experience

- 5-15 yrs. of IT experience with significant exposure to Telco Industry Practices, Products & Services

- Proven experience in a customer-focused techno-functional role, Requirements mgmt. and Solution Design

- Significant exposure in delivering multiple Telco Digital Transformations as a BA or SA

Who is Netcracker Technology?

We are a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.

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