Net Connect - Deputy General Manager/AVP/Vice President - Managed Services - Infrastructure/Security Services

Netconnect is looking to hire Head Service Delivery who has experience managing IMS (IT Infrastructure services), Data Center services, Networks, Storage, Info-security, Presales, Solutioning, Enterprise services, System administration, IT Consulting, Transition & Service Delivery. This person will design, optimize, oversee and lead the delivery of our remote IT Infrastructure management services to all our clients as well as a team of Project Managers and Engineers. Experience in leading a technical service team supporting external clients is key.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED :

- A hands on process-oriented leader, with strong project management skills and the ability to balance these with the requirement for on-going innovation.

- A leader that can grow and develop the team while interacting with our clients and ensuring successful delivery of services for them.

Leadership Skills :

- The ideal candidate will possess a dynamic, collaborative style. He/she leads by example and possesses an entrepreneurial orientation.

- He/she will also be expected to provide the leadership required to meet the needs of the business and operate as a strategic partner that seeks to find ways to improve business performance and enhance growth.

- He or she needs to be capable of operating a lean, efficient organization and will bring the right combination of leadership, vision and energy to the organization.

Execution skills :

- A pragmatic professional who makes things happen, with a passion for delivery rather than deliberation.

- One who is collaborative, but focused and decisive, and drives relentless execution of day-to-day operations, continuous improvement, and the delivery of critical projects and programs.

- Someone who will personally solve problems, spontaneously give feedback and coach others, and take decisive action to ensure strategic business and IT objectives are achieved.

Duties :

- Lead and manage the Netconnect service delivery team from the technical perspective

- Lead client initiatives for value-added services and out of box approach

- Study, evaluate & implement the technology best suited to our Business

- Bringing in innovation in technology

- Maintaining security & integrity of information

- Efficient management of all IT Systems ensuring Zero downtime

- Reducing the cost of operations through IT enablement

- Review and optimize service delivery framework (tools, processes, people)

- Develop and grow existing team consistent with company growth

REQUIREMENTS :

- Minimum of 12+ years- experience in IT, with experience on infrastructure support preferably with managed services

- Proven success building and leading a strong team

- Proven success leading a team in a fast-paced, entrepreneurial environment

- Track record of growing businesses or service lines profitability through systems capabilities and efficiencies

- Proven experience implementing structured approaches, process disciplines and performance-based measurement

WHY WORK WITH NETCONNECT :

- Freedom to operate independently

- Be part of core management team

- Great culture and value system

PERSONAL CHARACTERISTICS :

- Unquestionable trustworthiness, goal-focused, and a sense of urgency.

- High energy level, comfortable performing multi-faceted projects in conjunction with day-to-day activities.

- Ability to understand what motivates particular individuals to achieve goals.

- Understands the various hats a leader must wear.

- Execution-focused and persistent.

- Must possess superior interpersonal abilities as well as the ability to get along with diverse personalities in a tactful, mature, and flexible manner.

- Must possess good reasoning abilities, communication skills and be able to exercise sound judgment.

- Resourceful and well organized.

- Ability to establish credibility and be decisive while recognizing and supporting the organizations preferences and priorities.

- Results and people orientedability to balance other business considerations.

- Service oriented and assertive/persuasive.

- Excellent communication and interpersonal skills