NeoGrowth - Regional Collections Manager

Key Responsibilities:

- Daily monitoring of all groups for the locations assigned

- Ensure locations targets are aligned to targets for Pan India

- Location travel as an when required for review and to ensure performance is at par

- Target to achieve monthly targets for all assigned locations and monitor performance

- To ensure minimal flows to higher buckets / Group

- Monitoring of Bucket movement within each group

- Responsible for managing teams assigned - Telecallers / Field Executives / Agency/Portfolio Managers

- Micro level daily tracking of Collections for each merchant and highlight risk associated if any

- Take corrective measures with cross functional stakeholders against Internal process gaps if any impacting Portfolio Performance

- Performance level matrix is shared with seniors basis required frequency to get Portfolio insights

- Location and Pan India level performance matrix is shared frequently to uplift existing performance

- Daily follow-ups for non-receipt of repayments (DNP)

- Resolving service issues impacting Portfolio Performance

- Conduct Mystery Shopping as a measure to control account not performing

- Update feedback trails on system and sending daily collection reports to the concerned reporting head.

- To regularly visit delinquent customer / merchant for the updation of overdue amounts

- To effectively manage all customer/ merchant related complaints and issues.