Associate HR at Nearbuy
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Nearbuy - Collections Manager (5-7 yrs)
Paytm is looking to hire a Collections Manager for its various locations:
Strategic / Managerial Responsibilities:
- Develop and implement strategic plans in line with the company objectives.
- Support the development of the workforce plan for the division/function by providing inputs on the own department's workforce forecasts.
- Manage and control the operating framework for the department, provide guidance and support, ensure implementation and review of work processes in order to achieve high-performance standards and continuous improvement.
- Monitor and analyse the business operating environment for all the regions with respect to Market trends, Bounce rate, segment level delinquency etc.
- Conduct periodic meetings with Key partners to ensure business continuity and containment of losses.
- Rationalize cost by the focus on fee collections.
Documentation & Compliance: -
- Help to set up a strong, standardized and smooth functioning line in the collections process.
- Denes, designs and implement the collections process manually and SOPs
- Drive Automation and digitization in the various processes associated directly or indirectly with collections
KEY SKILLS - AGENCY MANAGEMENT, FIELD COLLECTIONS AND UNSECURED/PERSONAL LOANS EXPERIENCE