Job Purpose:

Candidate should be able to handle independently all day-to-day Collections activity of Collection agencies as per norms and provide the satisfactory output to internal / external customers.

Roles and responsibilities:

This is one of the critical roles in Collection department where he / she shall be Managing the Entire Field Collections , Responsible for the Field activities for the Collections team and Agencies to ensure to reach the designated target.

Job Description:

- Responsible for Collection from Unsecured and Secured Loan Over dues

- Ensure Proper Planning and Allocation of Overdue for effective Recovery through strong execution

- Monitor receivables & collections and provide updates of receivables with appropriate details

- Co-ordinate with backend collection team for effective OD collection

- Drive preventive Collections in the Agency

- Train the Collection team on the updates on the Products and Policies and need to Nurture them

- Conduct Collection Review periodically as specified time to time

- Timely Hiring

- Support the team to establish contact with customers and execute advanced loss prevention activities (i.e. skip tracing, settlement process)

- Field visits to High Priority default clients in view of collections and to study the repayment behavior of delinquent clients.

- Prepare a potential course of action to reduce the risk of uncollectible dues.

- Maintain fair collection practices while dealing with customers and ensuring that the team follows the same

- Team management -monitoring and supervision of the team activities

- Identify accounts requiring legal action and provide same details to collection manager.

- Need to ensure updating delinquent account history, updating change of customers' information, providing and maintaining MIS report, reviewing of collection feedback on daily/Weekly & Monthly basis.

- Need to Guide the field collection team with regard their performance/target/balance to do and DRR

- Ensure timely recruitment based on work allotment & effectively allocate resources to achieve the desired goals

- Manage bad debt write off in accordance with the Collection Policy

- Ensure timely issuance of company notices to chronic defaulters as defined in the collections policy through credit team/Legal team and ensure regular follow ups by accountable staff at various levels

- Ensure usage of collection software and enable feedback to be captured on daily basis

- Need to train the agency staffs time to time on Collection Management/upgrading the Skills etc.

- Build a strong field collections team with clear objectives

- Manage daily activities of the team.

- Ensure that you and team are up to date on all relevant circulars and all products/services offered in the Branches.

- Ensure the recovery targets are sent to the respective stake holders,

- Manage the Team with process compliant

- ID Card Audit and all documents related to field activities

- Settlements management (To follow the SOP)

- Ensure to get Field feedback on daily basis.

Skills and Qualifications :

- Communication Skills - Spoken & written English,Hindi and local language

- Strong communication skills with the ability to communicate directly with field staff & customers.

- Business Acumen - Liaising with sales, internal department & partner

- Computer - Computer knowledge like applications, email, excel, word, power point etc. for basic data collation and analysis (Macro & Access knowledge will have added advantage)

- Experience of 6+ years across Sales Management or similar target driven environment

- Data-driven decision mentality and sound business judgement through excellent analytical thinking

- Creative solution driven approach and initiate ability to think strategically

- Positive attitude and drive to win, ability to work efficiently and influence others without exerting direct authority's

- Ability to take initiative in a constantly changing work environment

- Qualification: Any Graduate

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