This position is part of the Field Technical Service job located in Mumbai and will be on-site.

Maintaining a close working relationship with the Head Sales of the business to review and improve the department's aims and objectives. This position will be driving service revenue responsibility through the team. The team comprises of regional service managers & their Field service engineers. This position will be part of Service team.

Major responsibilities we will trust you with :

Service Strategy and Process Management

- Define overall service strategy for the region, including long term and short-term plans, effective metrics to track progress and rewards programs to partner in the sustainable growth journey of the business

- Proactively identify new initiatives that will improve service efficiency and/or productivity and to be instrumental in working with partners and stakeholders to drive growth.

- Play a significant role in long-term planning, including initiatives geared toward operational excellence

- Manage and increase the effectiveness and efficiency of Customer Support Services (Dispatch, Technical Support, TEC and Field Service), through improvements to each function as well as coordination and communication between support and business functions

- Be responsible for and drive pan india service compliance and regulatory mandates in India market by taking the lead on initiatives and programs to enable the right protocols

Talent Management

- Encourage the development of direct reports and teams, ensuring associates are aware of their value within the organization, a believer and encourager in continuous personal development, providing leadership for the team and effectively managing their performance

- Talent enablement and deployment including hiring, talent development and coaching, performance management and reward and recognition

Candidate Leadership Qualities :

- Ensure strong understanding of the marketplace, competitor practices and client trends

- Embrace Core Values and ensure all associates are actively engaged in driving profitable business growth

- Your areas of knowledge and expertise that matter most for this role :

- Bachelor's degree in Ceramic engineering .

- MBA would be preferred.

- 15+ years of related experience; Three to five years in a management role at National level leading a large team would be desirable.

- AT least 3-4 years of Sales or commercial experience is preferred .

Narayan - 9819147645
PAN India Recruiters

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