19/12 Vibha
AM - Talent Acquisition at QSS Global

Views:1584 Applications:101 Rec. Actions:Recruiter Actions:6

National Service Head - FMCD/Sanitaryware/Bath Fittings/Faucets Industry (10-23 yrs)

Gurgaon/Gurugram Job Code: 645881

Designation - National Service Head

Location - Gurgaon

Max Age - 38 Yrs

Industry - FMCD/ Sanitaryware / Bath fittings/ Faucets

Education - B.Tech (Mandatory)

- Should be handling Pan India currently

Job Description

- Have at least 10-12 years of experience in handling customer service systems & process.

- Have managed several projects/responsibilities within stringent deadlines.

- Spare Part Management -Responsible for managing inventory based on demand and cost targets.

- Responsible for technical training programs for engineer &technical specialist.

- Analyze warranty claims and authorizations to develop trends.

- Support on technical guidance to field.

- Technical Call Management

a. Call Closure

b. Installation guidance closure KPI

- Ensuring that Escalations and End Customer issues are sorted out in timely manner.

- Technical support -Technical resolution support to field operation /technical specialist, product testing, support to marketing for new product development.

- Should able to handle new product development from technical prospective.

- Multitasking & Analytical skills.

- Possess excellent interpersonal skills.

- Strong planning and organizational skills.

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