AM - Talent Acquisition at QSS Global
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National Service Head - FMCD/Sanitaryware/Bath Fittings/Faucets Industry (10-23 yrs)
Designation - National Service Head
Location - Gurgaon
Max Age - 38 Yrs
Industry - FMCD/ Sanitaryware / Bath fittings/ Faucets
Education - B.Tech (Mandatory)
- Should be handling Pan India currently
- Have at least 10-12 years of experience in handling customer service systems & process.
- Have managed several projects/responsibilities within stringent deadlines.
- Spare Part Management -Responsible for managing inventory based on demand and cost targets.
- Responsible for technical training programs for engineer &technical specialist.
- Analyze warranty claims and authorizations to develop trends.
- Support on technical guidance to field.
- Technical Call Management
a. Call Closure
b. Installation guidance closure KPI
- Ensuring that Escalations and End Customer issues are sorted out in timely manner.
- Technical support -Technical resolution support to field operation /technical specialist, product testing, support to marketing for new product development.
- Should able to handle new product development from technical prospective.
- Multitasking & Analytical skills.
- Possess excellent interpersonal skills.
- Strong planning and organizational skills.