Industry : Auto and Heavy machinery Location: Delhi NCR Position Specification : Department: After Market Services Working Location: Gurgaon Name of position: National Manager, AMS Reporting: Head of Region, AMS - Asia Pacific About - After Market Services : - AMS is the After Sales Service function of Organization. This function is vertically integrated directly to the region HO (Singapore). - This organization is a premium brand in the construction &amp; Infrastructure industry and the primary responsibility of - AMS remains to provide the best in class services to our esteemed customers to enhance and sustain the long-term customer engagement - The Organization had been a market leader in terms of service differentiation and also, have been deeply into the service Innovations for bringing in continuous feed for offering new - Value added services- to our customers. We strongly believes that Service innovation is the future of industry and hence, we are intensively focusing on the same Purpose of position (Overall contribution to corporate goals) : - This profile has a national role and the candidate will be responsible for all business activities across the AMS network of Organization. We are looking for candidate who not only can lead a big team from the front but also carry along all of the relevant stakeholders to achieve the long-term sustainable Service differentiation. - It is an exciting opportunity for a candidate who would like to build career in an outgrowing global organization in the AMS operations - This job role will immensely contribute to our business strategy where service differentiation and operation excellence are the major identified pillars. Core Accountabilities : - Deliver sustainable productivity (COGS, OPEX, freight) at defined end to end service levels (turnaround time, repair quality) - Execute seamless customer experience through end to end services processes for all customers, including complaint handling and quality management with CTS - Steer and implement the service enhancement projects across the network - Drive and execute the AMS strategy / standards in the Marketing Organization - Identifies and evaluates improvement potential and initiates change requests by considering the impact and providing feedback to the Global Process Management - Steer the Lean transformation in the function across the network - Drive the Lean transformation by active developing and implementing specific lean initiatives - Educate and enable line managers to drive Lean principles and ensure business impact on local level - Accountable for people and competence development - Drives implementation of people processes and D&amp;I - Accountable for execution of legal, compliance, ICS and HSE standards in TSC - Responsible for definition and execution of contingency &amp; crisis plan - Accountable for the execution of aligned support services, outside of core GTS responsibilities, including providing to MO initiatives with clear cost-benefit analysis (e.g. PTP, specials, Fleet tools recycling) - Accountable for sustainable implementation of processes and repair standards and respective modifications in TSC Additional Activities : - Has the authority to drive change management and implement global standards / processes. - Take ownership of the performance drivers and support target setting. - Ensure access to AMS know-how, new technologies and processes. - Make presentations in different forums on a Marketing Organization level. - Manage, coordinate and steer the projects on a day to day basis. - Master trainer in Tool Service processes &amp; systems and as well for lean principles Key Performance Indicators: 1. Entrepreneurial approach - a track record of achieving results by working effectively with and through others 2. People Development 3. Ability to conceive long term strategies 4. Cross Functional Alignment 5. Getting things done Applicant Profile: - B.E/B.Tech plus MBA with 8 to 13 years of experience in a manufacturing firm in after sales/Repair department - Has good commercial and Project Management experience - Has good analytical skills - Has a good exposure of Team Management - Has good negotiation and communication skills in English - Has good process and system (SAP/BI) know-how in After Sales Service Operations - Has good experience in Stakeholder management - Has good experience in managing end customers. Preferred Industry: - Automotive - Heavy Machinery

Delhi NCR

Gurgaon/Gurugram

National Manager - After Market Services - Automotive/Heavy Machinery 

National Manager - After Market Services - Automotive/Heavy Machinery  ,Job Description for National Manager - After Market Services - Automotive/Heavy Machinery  in Hilti India Ltd in  Delhi NCR Gurgaon/Gurugram for (8-13) years of experience. Apply Now!

Job Description for National Manager - After Market Services - Automotive/Heavy Machinery  in Hilti India Ltd in  Delhi NCR Gurgaon/Gurugram for (8-13) years of experience. Apply Now!