National Manager - Up Selling & Cross Selling - Telecom/BFSI/Services

The client is a leader in its field.

THE PERSON SHOULD BE FROM A PREMIER INSTITUTE MBA

Job Summary:

This is a P&L position that involves servicing of existing key customers by offering them a world-class service experience. The focus is on up-selling premium packages, client retention, ensuring customer delight through a need sensitive client servicing team and executing various marketing initiatives.

Goals:

Grow the business in terms of topline & bottom-line

Develop & execute annual operating plan - revenue & cost planning and forecasting

Analyze customer feedback, draw business intelligence, review benefits of core services being offered and ensure high client satisfaction level

Setup a system that delivers high customer retention

Improve the efficiency & effectiveness of customer complaints resolution system

Developing performance metrics, incentive structure, sales promotion schemes and monitoring key parameters to increase the overall productivity of the client servicing team

Recruit, train & develop a client servicing team which is need sensitive, has a consultative selling approach & is proactive at offering highest level of customer delight

Skill Sets:

- Data analytics

- Customer focus & service orientation

- IT savvy & process orientation

Experience:

7 to 8 years of Client Servicing, Sales & Marketing experience preferably in a Portfolio Management /MF Insurance/ Telecom/Service organization

Qualifications: Premier MBA