National Collection Manager - Education Loan/Business Loan/Personal Loan

Requirements:

- Should have worked in a similar position for at least 2 years.

- Should have experience of managing Unsecured and secured business at a National Role in the past.

- Thorough knowledge of legal is must.

- Should be open for extensive travelling.

- Should be able to liaison with Advocates and Police stations across markets for execution of Warrants and Execution Petition enabling speedy recovery of dues.

- Should be at least a graduate in any stream.

- Strategic/Managerial Responsibilities:-

- Develops and implements strategic plans in line with the company objectives.

- Supports the development of the workforce plan for the division/function by providing inputs on own department's workforce forecasts.

- Manages and controls the operating framework for the department, provides guidance and support, ensures implementation and review of work processes in order to achieve high performance standards and continuous improvement.

Core Responsibilities:-

- Periodic Market Assessment for quality Portfolio Management.

- Monitors and analyses the business operating environment for all the regions with respect to Market trends, Bounce rate, segment level delinquency etc.

- Conducts periodic meetings with Key partners to ensure business continuity and containment of losses.

- Defines and designs strategic interventions to manage bounce rates, inflows, allocation and prioritization through segmentation.

- Evaluates competition best practises and use the knowledge for defining or modifying collection processes and policies.

Revenue Generation:

- Creates a robust structure to ensure adequate focus at a product level for early delinquency management and P&L parameters.

- Defines and designs strategies to minimize NPA's and maximize recoveries.

- Rationalizes cost by focus on fee collections.

Documentation & Compliance:

- Helps to set up a strong, standardized and smooth functioning line in collections process.

- Defines, designs and implement the collections process manual and standard operating procedures.

- Drives Automations and digitization in various process associated directly or indirectly with collections.

- Builds and nurtures a culture of customer service oriented collections.

- Ensures compliance of people, processes and systems in the collections unit with regulatory norms and internal policies.

Other Responsibilities:

- Engages with compliance, Internal Audit and Operational Risk management in order to ensure compliance of people, Processes and systems.

- Uses Business process re-engineering to challenge status quo and improve efficiencies in collections processes.