National Collection Head

1. Collection Target Achievement & Cost Management:

- Meet collection targets for assigned territories, ensuring adherence to cost limits.

- Monitor and achieve PI (Performance Index) targets within the specified budget.

2. Compliance & Risk Management:

- Ensure legal compliance across the entire collection framework.

- Ensure adherence to the Code of Conduct (COC) by collection teams and agencies.

- Identify and mitigate fraudulent practices to prevent financial losses.

3. Customer & Market Insights:

- Handle customer escalations efficiently and provide timely resolutions.

- Provide feedback on credit policy based on market trends and customer behavior.

4. Operational Efficiency & Performance Monitoring:

- Approve waivers on PI within the delegation matrix.

- Ensure proper documentation and follow-up on soft bucket cases.

- Maintain adequate Feet on Street (FOS) availability across all regions and segments.

- Implement support mechanisms for legal and police-related issues.

- Ensure audit compliance and implement corrective and preventive actions.

5. Team & Vendor Management:

- Set productivity benchmarks for DMA (Direct Marketing Agencies), collection agencies, and executives.

- Conduct regular performance reviews of Area Managers and Collection Officers.

- Recruit, train, and evaluate Collection Officers and Area Managers to enhance team effectiveness.