Named Account Manager - BFSI

Named Account Manager

- One of the key requirement of this job is to create sticky relationship with client stakeholders across different levels and verticals to identify opportunity to expand the accounts and increase the revenue

- Develop a deep understanding of customer needs and be able to tie them to specific use cases, product features, benefits, and value propositions and ensure your team knows how to communicate them effectively

- Be a customer advocate providing feedback to engineering teams to develop / identify new features & products

- Improve customer satisfaction, and generate new business (upsell and cross-sell)

- Serve as the internal voice of the customer and advocate for your clients' needs (services, support, product management, executive alignment)

- Manage and track key performance indicators (KPIs) ; including renewal, consumption, adoption and expansion commitments ; to ensure exceptional, predictable results

- Identify opportunities for customer references and case studies

- Drive the strategy and alignment to deliver key company and customer success objectives including but not limited to ; GRR, NRR, Advocacy and Product adoption

- Track the engagement metrics and lead the account reviews seeking feedback and providing support at every touchpoint for optimum value delivery.

- Improve the product adoption with greater client satisfaction.

- Conduct engagement and training activities such as webinars, product demonstrations, etc.

- Create adoption benchmarks and forecasts based on business use cases.

- 6 to 8 years of experience in an account Management role with a track record of delivery and implementation of SaaS solution or subscription based product in a fast paced environment.

- Experience in working with BFSI segment would be a plus

- Ability to create new business opportunities through relationship building with key decision makers.

- Adept at working cross-functionally to deliver results.

- Deep understanding of the Financial services ecosystem having a strong grasp of financial and/or legal terminology.

- Strategic thinker with the ability to decode technical solutions for a non-technical clientele.

- Prior experience in Project management or account management in a client facing role is preferred.

- Analytical and process-oriented with good knowledge of value drivers in recurring revenue business models.

- Strong organizational, time management and prioritization skills.

- Proactive and detail oriented with excellent communication skills and creative thinking ability.

- Experience using customer success software, CRM software, and Google Applications

- Excellent executive communication, negotiation and presentation skills