Nakoda Dairy - Operations Analyst - eCommerce Vertical (3-6 yrs)
Job Description :
- Overseas complete E-Commerce Operations from Shipment receipts to Order Management, Picking, and Order fulfillment.
- Managing front and back-end Website Operations - Order Processing, Inventory Management, Content Management,
- Customer Invoicing, Payment Gateway, Order's Follow-up with Delivery Partners.
- Oversee Warehouse Operations to exceed expectations for productivity, daily workflow, product availability & accuracy.
- Maintain the overall product catalogue for all Marketplace platforms.
- Upload new products on various online portals including Indian and International Marketplaces.
- Regularly maintain inventory on all websites and manage promotions.
- Coordinate with logistics team to ensure orders are dispatched on time.
- Preparing NDR (Non-Delivery Report) & RTO (Return to Origin) Report.
- Processing Purchase Orders fulfillment, dispatching and updating Docket Numbers.
- Respond to customer and supplier inquiries about order status, changes or cancellations.
- Customer correspondence, feedback & Complaints Management to focus on Customer Communication.
- Review Orders for completeness according to reporting procedures and forward incomplete Orders for further processing.
- Calculate Order costs, charges and forward the Invoices to appropriate accounts.
- Monitor Inventory transactions at warehouse facilities to assess receiving, storage and shipping.
- Troubleshoot and resolve Customer issues relating to supply of products.