Nakoda Dairy - Customer Support Role

What would you be doing?

- Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand

- Assist clients on order-on-line

- Deal with orders in the back office and liaise with logistics

- Follow-up on orders and liaise with customers.

- Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry

- Manage ongoing customer relationships utilizing our CRM tools

- Develop collaborative, positive working relationships with staff at our traditional boutiques

- Assist customers with after-sales service issues

- Be the primary contact for customer inquiries about our products and brand.

- Able to communicate concisely our company policies to client

- Maintain and update regular client correspondence

What we are looking for?

- Minimum of 3 years experience in customer service

- Strong eCommerce background

- Must be a sales-oriented person.

- Quick learner with the ability to absorb extensive information on our brand's history, product offerings, and communications/advertising program

- Outstanding written and verbal communication skills, great phone etiquette and elevated speech

- Proactive personality and self-motivator

- Demonstrates initiative with the ability to multi-task and detail-oriented in a fast-paced environment

- Proven to be organized, methodical, rigorous

- Strong computer skills in Microsoft Office applications and the ability to learn new applications quick