What would you be doing?

- Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand

- Assist clients on order-on-line

- Deal with orders in the back office and liaise with logistics

- Follow-up on orders and liaise with customers.

- Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry

- Manage ongoing customer relationships utilizing our CRM tools

- Develop collaborative, positive working relationships with staff at our traditional boutiques

- Assist customers with after-sales service issues

- Be the primary contact for customer inquiries about our products and brand.

- Able to communicate concisely our company policies to client

- Maintain and update regular client correspondence

What we are looking for?

- Minimum of 3 years experience in customer service

- Strong eCommerce background

- Must be a sales-oriented person.

- Quick learner with the ability to absorb extensive information on our brand's history, product offerings, and communications/advertising program

- Outstanding written and verbal communication skills, great phone etiquette and elevated speech

- Proactive personality and self-motivator

- Demonstrates initiative with the ability to multi-task and detail-oriented in a fast-paced environment

- Proven to be organized, methodical, rigorous

- Strong computer skills in Microsoft Office applications and the ability to learn new applications quick

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.