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Human Resources at MyOperator
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MyOperator - Manager - Customer Success (7-10 yrs)
Key Responsibility Area :
- Lead the Customer Success function by training, engaging and developing your team
- Manage the daily activities of Team Leads and below.
- Working on new strategies to improve the overall customer experience, and minimise churn.
- Interacting with the Sales team to work on inter-departmental challenges Coordinating with the marketing department to strategize ways to increase post-sales interactions with clients.
- Interacting with the Sales team to work on inter-departmental challenges.
Requirements :
- A customer-focused mindset, putting the customer experience first in every action you take.
- Exceptional account management and customer service skills backed up with excellent written and verbal communication skills.
- Has been in the leadership role of a similar profile from past 2-3 years.
- Technically proficient.
- Excellent listening skills.
- Ability to effectively communicate at all levels of the organization.
- Excellent problem-solving skills.
- Experience leading, coaching, and empowering your team to do their best work.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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