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04/12 Savitha
Associate Manager - TA at Myntra

Views:2209 Applications:227 Rec. Actions:Recruiter Actions:160

Myntra - Partner Management Support Role - BPO (4-8 yrs)

Mumbai Job Code: 517910

(New Hire Training/Refresher Trainings, Knowledge Management, Quality & Service)

- Work closely with partner for all new hire training batches- Resource, trainer readiness,

- Be part of hiring checks for new resources

- Ensure Myntra new hire process manuals and trainer guide are update

- Trainer knowledge check and enhancement

- Learnings from each batch to be shared and implemented for future batches.

- Ensure all levels of assessments and certification is completed for every batch as per timelines

- Ensure only certified resources are moved to production and non certified resources are moved out of the process

- ID creation during training and deletion for non certified and attrite resources during training is done within 24hours.

- Identify training needs and plan refresher trainings. Drive Bottom Quartile Management.

- Track post training/refresher efficacy.

- Should be a facilitator for any new product launch or adhoc training requirements

- Communicate with various departments within the partner org in related to trainings, refreshers, update management

- Drive Knowledge base usage to improve/ensure accuracy of information provided to customers at partner site.

- Liaise with Myntra spocs for clarification required at Partner

- Conduct monthly knowledge assessments at partner knowledge

- Partner to follow stringent audit process at a champion level

- Conduct frequent calibrations are conducted and ensure partner is well calibrated

- Hygiene checks on call disconnections, long AHT, coupon

- Need to collate process improvement ideas and share with Myntra stakeholders in a timley manner

- Ensure proactive alerts on process deviations and issues at partner center

- Work very closely with partner to bridge process gaps and improve process.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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