05/09 Adya Chaturvedi
Manager - Human Resource at Myntra Jabong

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Myntra - Manager - Order Operations (4-6 yrs)

Mumbai Job Code: 739601

Roles & Responsibilities:

- Build and lead a team of associates to ensure order processing from stores within the set SLA Coordinate with the HO teams of Brand for any breach of SLA's and to mitigate operational challenges at store

- Minimise order cancellations through timely input to the respective stakeholders

- Create working shifts to ensure team availability on all days of the week in store operational hours

- Monitor and assist the SCM team for forward and return pickups and drops

- Create MIS and dashboards on store performance, SLA adherences and other operational parameters for business and operations review

- Create and implement order operations plan for BAU and Sale days

Desired Skillset :

- Excellent communication skills with an ability to build relationships with both senior and junior executives

- Agile and problem solver to manage dynamic and evolving store operations

- Willing to go the extra mile to meet the overall goals and targets of order operations

- Strong leadership qualities to build a highly motivated team to work in challenging and dynamic situations

Qualification:

- Post graduate diploma / MBA (preferably in Retail or Logistics Operation) with minimum 4 - 5 years of experience in managing order fulfillment for brands and retailers on marketplaces or their own ecommerce platforms at scale

- Know how of couple of retail ERP's (e.g. SAP, Oracle etc) and POS systems

- Advanced MS office skills

Women-friendly workplace:

Maternity and Paternity Benefits

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