Analytics Client Service Specialist

Your team responsibilities :

We are currently seeking an experienced Analytics Client Service Specialist to join our Client Coverage organization in Mumbai. The MSCI Global Client Service team is composed of experienced financial professionals that provide first tier support for our clients around the world. Team members are responsible for responding to a wide variety of methodology, usage, interpretational, and technical questions on both analytical and benchmark products. Client contact is primarily via telephone and email. Client service analysts will need to work closely with Senior Client Service Members, Sales and consultants to develop and maintain client relationships.

What we will offer you : Depending on your location of your role, you can expect .

- Competitive fixed and variable compensation, holiday/vacation allowance & retirement savings plans/pensions

- Employee Resource Groups to support you in and out of the office

- A wide range of benefits including - healthcare, dental plans, risk insurances and (location dependent) - cycletowork schemes, gym benefits, retail discounts,

- A purposeful approach to Wellbeing including training, support networks, membership to wellness platforms and vendors, and active local office communities

- A specific and deliberate planning to the physical offices in which we work, and support for everyone spending periods of time working remotely or at home. This approach mirrors our commitment to transparency and sustainability and puts the safety and wellness of our employees at the center of all we do. We aim to provide productive and sustainable work environments and technology that encourages collaboration, creativity and innovation.

What we will offer you: Depending on your location of your role, you can expect.

- Competitive fixed and variable compensation, holiday/vacation allowance and retirement savings plans/pensions

- A wide range of benefits including - healthcare, dental plans, risk insurances and (location dependent) - cycle-to-work schemes, gym benefits, retail discounts

- A hybrid work environment, for the vast majority of employees, offering a more progressive way of working to give you the flexibility, accountability, and responsibility to empower you to perform at your very best. At the center of this way of working is a culture which is built on a strong foundation of trust. We trust our people and they trust our organization's leaders to support them.

- An inclusive and performance driven culture where you are empowered to maximize your potential in an environment where all individuals are respected and encouraged to bring their authentic selves to work

- A purposeful approach to Wellbeing to provide you with all the resources you need to be your best at work and in your personal life. Our Here For You Employee Assistance Program provides confidential emotional support with local experts, financial and legal advice in a wide range of issues as well as access to online information, resources and tools. All the services are available for our employees free of charge.

Your key responsibilities :

- Provide premium service to assigned accounts

- Answer detailed client inquiries about MSCI products and methodology. These queries may be related to Market Risk (VaR, Stress testing, Back testing, Risk Attribution etc.), Liquidity Risk, Credit Risk, Portfolio Optimization, Performance Attribution

- Participate in developing client relationships through proactive follow up on issues raised

- Maintain relationships by ensuring relevant product and model information is shared with clients

- Lead regular calls with important accounts to cover outstanding issues and giving updates

- Contribute to producing service reviews and service plans that support client renewal initiatives

- Execute onboarding and training of Clients

- Provide 100% ownership (to resolution) of support issues from important accounts within assigned segment

- Provide full ownership of account servicing to become a subject matter expert on analytics products and services

- Championing process changes to improve Client Experience and Efficiency

Your skills and experience that will help you excel :

- Excellent English written and oral communication skills; ability to articulate complex concepts and methodologies to clients and senior management is a must

- Client facing skills - an ability to quickly gain the clients trust; Client Orientated - demonstrate ownership for the clients issue, be seen as the Client's champion within MSCI

- Execution - well organized, ask questions, raise potential problems early

- Problem solving skills; Technology proficient: Numerical analysis using Microsoft Excel

- A self-starter and highly motivated, ability to work individually and within a team and ability to work in a fast paced environment with constant interruptions

- Candidate must be able to keep track of multiple issues without leaving issues unresolved

- 3-6 years of work experience; Relevant experience is a plus

- A numerate Bachelor's degree in Finance, Engineering, Mathematics, Statistics, Economics, or related field; CFA, FRM is a plus

How we'll support you :

- Coaching, support and encouragement from experts in your team

- Access to a wide range of learning opportunities to support your growth and development

- Customizable learning journeys to help you navigate your professional development

- Transparent performance-based compensation schemes

- Employee Resource Groups such as MSCI Pride, Black Leadership Network, Women's Leadership Forum, Women in Tech, Asian Support Network, All Abilities and Climate Action Groups.

About MSCI and our teams :

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

Our values define the working environment we strive to create. We are inclusive, we champion bold ideas, we always pursue excellence, and always act with integrity. Personal accountability and responsibility are key to success, and we always work as a team to remain client centric.

At MSCI diversity is at our core and inclusion defines our culture. Our people are empowered to maximize their potential in an environment where all individuals are respected and encouraged to bring their authentic selves to work. We work, learn and grow together and we are committed to hiring and promoting qualified women, ethnic minorities and members of the LGBT+ community candidates, who have historically been underrepresented in financial services.

To learn more about life at MSCI please visit https://careers.msci.com or follow us on LinkedIn, Twitter, Glassdoor.

To all recruitment agencies : MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, or any other characteristic protected by law.

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