MSCI - Associate - Client Service - ESG

ESG Client Service Associate

About MSCI: For more than 40 years, MSCI's research-based indexes and analytics have helped the world's leading investors build and manage better portfolios. Clients rely on our offerings for deeper insights into the drivers of performance and risk in their portfolios, broad asset class coverage and innovative research. Our line of products and services includes indexes, analytical models, data, real estate benchmarks and ESG research.

MSCI serves 98 of the top 100 largest money managers, according to the most recent P&I ranking.

For more information, visit us at www.msci.com.

Position overview:

- MSCI Inc. is seeking to expand its ESG Client Service team. MSCI ESG Research is a leading provider of Environmental, Social and Governance (ESG) research to institutional investors globally. Successful candidates will have a financial background, client service experience, and exhibit an interest for the ESG business. They should have proven abilities to develop strong working relationships with external clients learn MSCI ESG Research products and guide clients to better use those products. Our clients span some of the world's largest pension funds and asset managers. Managing the relationships for a portfolio of clients exposes the analysts to a wide range of institution types and ensures a challenging role with daily client interactions. To succeed in the role, analysts must learn about ESG products and issues, about their client's line of business and investment process, and then bring that knowledge together to provide insight and best practices to those client organizations. Client service Analysts must be adaptable, eager problem solvers, and able to lead cross-organization teams. Great communications skills are a must as they represent MSCI to all levels of client management.

What we will offer you:

- Depending on your location of your role, you can expect.

- Competitive fixed and variable compensation, holiday/vacation allowance and retirement savings plans/pensions

- A wide range of benefits including - healthcare, dental plans, risk insurances and (location dependent) - cycle-to-work schemes, gym benefits, retail discounts

- A hybrid work environment, for the vast majority of employees, offering a more progressive way of working to give you the flexibility, accountability, and responsibility to empower you to perform at your very best. At the center of this way of working is a culture which is built on a strong foundation of trust. We trust our people and they trust our organization's leaders to support them.

- An inclusive and performance driven culture where you are empowered to maximize your potential in an environment where all individuals are respected and encouraged to bring their authentic selves to work

- A purposeful approach to Wellbeing to provide you with all the resources you need to be your best at work and in your personal life. Our Here For You Employee Assistance Program provides confidential emotional support with local experts, financial and legal advice in a wide range of issues as well as access to online information, resources and tools. All the services are available for our employees free of charge.

Your key responsibilities :

- First point of contact for general queries directed to client services by phone, email or online case management

- Ownership and management of client enquiry and issue resolution processes for specific case types using salesforce

- Supporting Client Coverage teams across EMEA to increase efficiency and enhance the client experience via best practice

- The successful candidate will work closely with Service Delivery, Client Consultants, Sales and their Client Service colleagues across EMEA

- Achieve an appropriate understanding of MSCI ESG Research Solutions

- Become proficient at resolving MSCI ESG Research client questions and issues for specific case types

- Liaise with other MSCI departments to ensure all clients' requests/inquiries are managed appropriately

- Maintain accurate records in Salesforce of client contact details and conversations, including cases, and emails

- Liaise with service delivery teams to optimize client experience

- Work on projects associated with product testing and liaise with cross-functional teams across regions

Your skills and experience that will help you excel

1. Min. 4 years of work experience in ESG (Client Service function would be preferred)

2. Degree required, MBA or Master's Degree preferred

3. Strong interest in ESG and how ESG factors impact the investment process

4. Must be attentive to detail with a willingness to learn and grow per the business goals

5. Must have an appreciation for diverse cultural norms and styles

6. Prior knowledge of MSCI products and experience of a client facing role (preferred)

How we'll support you

- Coaching, support and encouragement from experts in your team

- Access to a wide range of learning opportunities to support your growth and development

- Customizable learning journeys to help you navigate your professional development

- Transparent performance-based compensation schemes

- Employee Resource Groups: MSCI Pride, Black Leadership Network, Women's Leadership Forum, Women in Tech, Asian Support Network, All Abilities, Hola! MSCI and Climate Action Group.

About MSCI and our teams

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

Our values define the working environment we strive to create. We are inclusive, we champion bold ideas, we always pursue excellence, and always act with integrity. Personal accountability and responsibility are key to success, and we always work as a team to remain client centric.

At MSCI diversity is at our core and inclusion defines our culture. Our people are empowered to maximize their potential in an environment where all individuals are respected and encouraged to bring their authentic selves to work. We work, learn and grow together and we are committed to hiring and promoting qualified women, ethnic minorities and members of the LGBT+ community candidates, who have historically been underrepresented in financial services.

To learn more about life at MSCI please visit https://careers.msci.com or follow us on LinkedIn, Twitter, Glassdoor.

To all recruitment agencies: MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, or any other characteristic protected by law.