THE COMPANY : - MPOWER 's borderless loans enables students from around the world to realize their full academic &amp; career potential by attending top universities in N. America- the U.S and Canada. - As a mission-oriented FinTech / EdTech company, backed by over $50 million of equity capital and $200M in loan capital, we move extremely fast and leverage the latest technologies, global best practices, and heavy analytics to tackle one of the biggest challenges in financial inclusion. - Our global team is composed of ex-management consultants, financial services and technology professionals, and other experts in their respective fields. We work hard, have fun, and believe greatly in our cause. For us, MPOWER's mission of making this mission is personal. - As a member of our team, you'll be challenged to think quickly, act autonomously, and constantly grow, creatively in an environment where fast change and exponential growth is the norm. ideation and implementation happens very quickly. We value feedback and emphasize personal and professional development by providing the resources you need to further your skills and grow with the company. MPOWER is committed to cultivating your strengths and curiosity and helping you make an immediate impact. - MPOWER has been named one of the Best FinTechs to work for by American Banker for 2018, 2019, 2020, and 2021. We pride ourselves in being a - growth company for grown-ups-, where there are no pool tables but there are great health, education, and maternity/paternity benefits instead. Our team diversity has been recognized as well; we- re one of the most diverse staff in the world in terms of nationality, gender, religion, age, sexual orientation, and educational backgrounds. THIS IS A FULL-TIME POSITION BASED IN BANGALORE, INDIA THE ROLE : You'll be the first point of contact and voice of the company to our borrowers. Approximately 80% of your time will be spent communicating with both current and delinquent borrowers to find resolutions for their loan and payment related concerns. Your focus will be to deliver a superior servicing experience for each and every interaction with our borrowers. This includes, but is not limited to: - Initiating outbound phone calls and email correspondence while owning all inbound borrower inquiries on a daily basis - Integrating problem solving and negotiation skills to establish successful resolution of customer and account related issues - Building a strong relationship with and supporting students through the onboarding and repayment process and addressing related payment queries - Understanding our product line and explaining all features to borrowers, including loan terminology and payment logistics - Creatively utilizing resources to generate contact with delinquent borrowers - Collaborating with engineering and operations teams and communicating your ideas for enhancements to the loan process and product THE QUALIFICATIONS : - Undergraduate degree or higher preferred - 5 years of customer-centric experience within a high-touch, fast-paced environment focused on servicing and repayment of financial products - Outstanding written and verbal communication skills and comfort connecting with customers via phone, email, and chat - Prior work experience within financial services and/or higher education industries will be a distinct advantage, though an understanding of financial services functions is a MUST - Proven ability to apply critical thinking to complicated problems for timely and effective resolution. - Ideally possessing a background incorporating investigative research - Passion for providing an excellent customer experience with an innate sense of service and empathy for others - Tech savvy and data-driven - Fluency in foreign languages or international experience is a plus A passion for financial inclusion and access to higher education is a must, as well as comfort working with a global team across multiple time zones and sites! In addition, you should be comfortable working in a fast-growth environment, meaning a small agile team, fast-evolving roles and responsibilities, variable workload and tight deadlines, a high degree of autonomy, and 80-20 everything.

Bangalore

MPOWER Financing - Collections Analyst  

MPOWER Financing - Collections Analyst   ,Job Description for MPOWER Financing - Collections Analyst   in Mpower Financing Ltd in  Bangalore for (5-10) years of experience. Apply Now!

Job Description for MPOWER Financing - Collections Analyst   in Mpower Financing Ltd in  Bangalore for (5-10) years of experience. Apply Now!