HR Staffing at Mphasis an HP Company
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Mphasis - Manager/Senior Manager - Business Operations (8-15 yrs)
Manager / Senior Manager Business operations
Location : Bangalore
Role & Responsibilities:
- Oversee service delivery by in-site WFM & MIS teams through FLMs.
- Should have excellent knowledge on BPS industry.
- Governance & team management of Central Resource Management teams. Reviewing team performance, managing delivery & resolving escalated issues
- Coaching, mentoring & succession planning for FLMs in the team
- Monitoring and controlling operational parameters for designated accounts/ portfolio Manpower Utilization, Seat Utilization, Manpower cost per person, support and supervisory HC ratios
- Data analytics on financials & operating parameters for designated accounts/ portfolio
- Forecasting and planning for designated accounts/ portfolio Revenue, cost and operational parameters HC/ seats/ technology requirements
- Work force management Assisting in staffing/ scheduling/ rostering to ensure revenue maximization & cost minimization
- Monitoring and supporting IRF/ invoice generation & collections activities for designated accounts/ portfolio
PRISM & FMS management
- Supporting solutions & transitions
- SLA playback and analytics
- Good communication skills
- Command on Work Force Management planning and estimation as per client inputs and requirements
- Good knowledge on Power BI.
- Excellent MS-Excel, Word, PowerPoint skills
- Excellent analytical skills