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HR Staffing at Mphasis an HP Company

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Mphasis - Manager/Senior Manager - Business Operations (8-15 yrs)

Bangalore Job Code: 652626

Manager / Senior Manager Business operations

Location : Bangalore

Role & Responsibilities:

- Oversee service delivery by in-site WFM & MIS teams through FLMs.

- Should have excellent knowledge on BPS industry.

- Governance & team management of Central Resource Management teams. Reviewing team performance, managing delivery & resolving escalated issues

- Coaching, mentoring & succession planning for FLMs in the team

- Monitoring and controlling operational parameters for designated accounts/ portfolio Manpower Utilization, Seat Utilization, Manpower cost per person, support and supervisory HC ratios

- Data analytics on financials & operating parameters for designated accounts/ portfolio

- Forecasting and planning for designated accounts/ portfolio Revenue, cost and operational parameters HC/ seats/ technology requirements

- Work force management Assisting in staffing/ scheduling/ rostering to ensure revenue maximization & cost minimization

- Monitoring and supporting IRF/ invoice generation & collections activities for designated accounts/ portfolio

PRISM & FMS management

- Supporting solutions & transitions

- SLA playback and analytics

Skills required:

- Good communication skills

- Command on Work Force Management planning and estimation as per client inputs and requirements

- Good knowledge on Power BI.

- Excellent MS-Excel, Word, PowerPoint skills

- Excellent analytical skills

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