Manager / Senior Manager Business operations Location : Bangalore Role & Responsibilities: - Oversee service delivery by in-site WFM & MIS teams through FLMs. - Should have excellent knowledge on BPS industry. - Governance & team management of Central Resource Management teams. Reviewing team performance, managing delivery & resolving escalated issues - Coaching, mentoring & succession planning for FLMs in the team - Monitoring and controlling operational parameters for designated accounts/ portfolio Manpower Utilization, Seat Utilization, Manpower cost per person, support and supervisory HC ratios - Data analytics on financials & operating parameters for designated accounts/ portfolio - Forecasting and planning for designated accounts/ portfolio Revenue, cost and operational parameters HC/ seats/ technology requirements - Work force management Assisting in staffing/ scheduling/ rostering to ensure revenue maximization & cost minimization - Monitoring and supporting IRF/ invoice generation & collections activities for designated accounts/ portfolio PRISM & FMS management - Supporting solutions & transitions - SLA playback and analytics Skills required: - Good communication skills - Command on Work Force Management planning and estimation as per client inputs and requirements - Good knowledge on Power BI. - Excellent MS-Excel, Word, PowerPoint skills - Excellent analytical skills

Bangalore

Mphasis - Manager/Senior Manager - Business Operations 

Mphasis - Manager/Senior Manager - Business Operations  ,Job Description for Mphasis - Manager/Senior Manager - Business Operations  in Mphasis an HP Company in  Bangalore for (8-15) years of experience. Apply Now!

Job Description for Mphasis - Manager/Senior Manager - Business Operations  in Mphasis an HP Company in  Bangalore for (8-15) years of experience. Apply Now!