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19/01 Anupam
Head at Expro

Views:370 Applications:126 Rec. Actions:Recruiter Actions:48

MoXpert - Customer Success Manager - BFSI - Enterprise/B2B (3-6 yrs)

Mumbai Job Code: 883349

We have an urgent role with one of the leading digital startup .

Role : Customer Success Manager - BFSI (B2B)

Candidate with BFSI exposure will only be entertained.

- Responsible for building & nurturing relations with clients & key personnel within client companies.

- Develops and maintains long-term relationships with accounts

- Alerting the sales team to opportunities for further sales within key clients.

- Generate sales among client accounts, including up-selling and cross-selling

- Operates as the point of contact for assigned customers and addressing their concerns & complaints

- Makes sure clients receive requested Signzy products and services in a timely fashion

- Conducting business reviews to ensure clients are satisfied with products and services.

- Communicates client needs and demands to senior management

- Keep records of client transactions and forecasts and tracks client account metrics

- Manage projects within client relationships, working to carry out client goals while meeting company goals

- Coordinate with internal cross functional teams to ensure consistent service to multiple clients concurrently, often meeting deadlines

- Study competition to find new ways to retain customers

Aptitude/Personal Profile:

- 2-3 years of experience in a client facing or an Account Management role.

- Knowledge of BFSI clients business - ability to understand clients business, their market sector, regulation compliance and be able to discuss knowledgeably with the client.

- Must have excellent organisational skills, attention to detail and the ability to prioritise in a changing environment.

- Excellent communication and negotiation skills

- Ability to work well with a team

- A customer-oriented attitude who drives results & achieves high levels of customer satisfaction.

- Proactive problem prevention and issue resolution leadership ability.

- Communicates effectively-tailored messages appropriately to various stakeholders.



Women-friendly workplace:

Maternity and Paternity Benefits

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