Intelligent Automation - Platform Manager (Application Management) Mondelz International, Inc. empowers people to snack right in over 150 countries around the world. We- re leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. Our 80,000+ colleagues around the world are key to the success of our business. Great people and great brands. That's who we are. Join us on our mission to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way. Purpose of Role : - Responsible for supporting of the Mondelez Intelligent Automation program, to support service providers to deliver applications support services at Mondelz International for RPA automations and Enterpirse applications. This role is responsible for ensuring support is provided to meet Mondelez's Platform Support and software development expectations including all SLA's and KPI's for the IA program. - The role requires a strong understanding of the business automation processes, systems that support them, and the IS processes involved (i.e. Incident, Problem, Change, and Release Management). The role acts as a liaison and key enabler between vendors, IA community and other Mondelez ITS organizations ensuring systems continue running the Business automations operations flawlessly. Main Responsibilities : Primary responsibilities of the position : 1. Service Management : a. Ensures accomplishment of Support Service Level Objectives and Key Performance Indicators working in partnership with IA-BPO Providers b. Ensures support services readiness for new minor and major releases/rollouts. c. First level of escalation point for incidents and incident management. d. Establishes, collaborates and monitors a Continuous Improvement plan to identify and remove the service delivery gaps. e. Participates/leads in weekly and monthly service status review meetings with key stakeholders (Business, IS and Automation Service Providers) 2. Critical Incident Management : a. Collaborates with CIM Team on P1/P2 situations for Automations c. Collaborates with CIM Team post-critical situation assessment and Problem Mgmt. 3. Processes Management : a. Ensures and promotes best practices for Incident, Problem, Change, Release management within IS, Automation and Service Providers. b. Collaborates in Support Processes and Tools definition, implementation and monitoring c. Collaboratively seeks Continuous Improvement, simplification and harmonization of IS processes across IA, ensuring benefits are delivered. 4. Communications Management : a. Collaborates with communications lead for IA and Business Community, including : Planned &amp; Unplanned Outages, Support Processes Changes. b. Seeks regular feedback and interaction with Key Business and Automation partner Stakeholders 5. Security &amp; Compliance Management : a. Ensures/promotes Security and Internal Controls guidelines are identified and followed

Mumbai

Mondelez - Platform Manager - Intelligent Automation 

Mondelez - Platform Manager - Intelligent Automation  ,Job Description for Mondelez - Platform Manager - Intelligent Automation  in Mondelez in  Mumbai for (5-8) years of experience. Apply Now!

Job Description for Mondelez - Platform Manager - Intelligent Automation  in Mondelez in  Mumbai for (5-8) years of experience. Apply Now!