Integrated Supply Chain Support Lead, AMEA - Mondelz International, Inc. empowers people to snack right in over 160 countries around the world. Were leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. Our 90,000+ colleagues around the world are key to the success of our business. Great people and great brands. Thats who we are. - Join us on our mission to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way. Scope of the role : - The purpose of the role is to ensure high quality support for all technical issues and small enhancements (Service Requests) for SAP and non-SAP applications with the outcome of reliable and robust systems performance. - The role is the primary point of contact for operational excellence and small enhancements on Order to Cash (OTC), Source to Pay (STP) and Transport Management (TMS) across Asia Pacific. - The role is the primary point of contact for operational excellence for the delivery of applications support services for the Order to Cash (OTC), Source to Pay (STP) and Transport Management (TMS) areasat Mondelz International across the AMEA region (Asia Pacific, Middle East and Africa). - This position is required to govern Application Management Services, ensuring Service Providers meet Mondelez's application support and software development expectations. Requirement is to have a profound understanding of the business processes, the systems that support them, and the IS processes involved (i.e. Incident, Problem, Change, and Release Management). - Acts as a liaison and key enabler between vendors, End User community and other Mondelez IS organizations (such as Business Partners, Solution Experts, Architects, IT Services, Application Security &amp; Compliance, etc.), ensuring systems continue running the Business operations flawlessly. - To ensure high quality support for all technical issues and small enhancements (Service Requests) for SAP and non-SAP applications with the outcome of reliable and robust systems performance. - This role includes working with business in preparing business case, coming up with solution proposals, working with support business partner and delivering the approved solution, ensuring strong governance that will not violate regional &amp; global template at all times. - Manage E2E operations from end user, Business Process Managers (BPM), Global functional COE leads, Country / Area IS, technical teams, master data and security team. - Work with COE leads on service requests alignments and if necessary, its implementation. - Provide or drive for root cause analysis to achieve sustainable improvement in operational performance with two objectives - to ensure same issues do not occur again and to identify improvements or corrections needed on existing business processes from system or end user perspective. Both fall under purview of this role. - Manage the business partners performance on a day-to-day basis. Lead the business partners team size of 15-25 consultants. Providing feedback from users and solution governance are important from keeping the business up &amp; running all the time and would be the responsibility of Support Lead to take appropriate actions. - Provide performance and reporting metrics for supported process areas &amp; applications to ensure KPIs are up to Mondelezs desired standards. - Act as on-call duty Support Manager for critical incidents. - Work with global teams to ensure global best practices around supported streams are being implemented in AMEA systems &amp; processes. Primary responsibilities of the position : 1. Contract Management : 10% a. Collaborates in ensuring contract terms and conditions are met by Service Providers and Mondelez b. Collaborates in the revision and adjustment of contract scope, terms and conditions as necessary, c. Collaborates with management and follow-up of requisitions, purchase orders, invoices, and payments d. Collaborates with contract expiration management and renewals e. Ensures Procurement Policies are strictly followed f. Explores opportunities to leverage scale, and drive savings 2. Service Management : 60% a. Ensures accomplishment of Support Service Level Objectives and Key Performance Indicators working in partnership with Service Providers and Software Vendors. b. Ensures support services readiness for new major releases/rollouts. Supervises adequate Transition to Support. c. Manage E2E support processes for OTC, LogOps, STP and TM streams d. Provide ongoing support to resolve open issues and contribute to design improvements. e. High level of customer satisfaction measured through direct feedback from stakeholders. f. Effective weekly/monthly call with business partners and stakeholders. g. E2E on time communications on high severity issues. h. Compliance to globally agreed Mondelez Service Level Agreements - Ensure technical issues are resolved effectively and efficiently including escalation as required as per the defined Mondelez Service Level Agreements. i. Provide root cause analysis to drive sustainable improvement in operational performance j. Change and Release Management process adherence k. Own up transformation initiatives as identified by the global team for AP region in the pursuit of Best-In-Class next-gen support. l. Escalation point for incidents and incident resolution facilitator. m. Jointly with Partner, establishes, collaborates and monitors a Continuous Improvement plan to identify and remove the service delivery gaps. n. Establishes weekly and monthly service status review meetings with key stakeholders (Business, IS and Service Providers) o. Monitors OLA agreements, ensuring seamless end to end delivery of services p. Perform out of hours support during critical incidents. 3. Critical Incident Management : 3% a. Escalation point for Critical Situations and incident resolution facilitator. b. Collaborates with CIM Team on P1/P2 situations c. Collaborates with CIM Team post-critical situation assessment and Problem Mgmt. 4. Financial Management : 5% a. Collaborates in defining the Application Support Budget, and, controls expenses. b. Continuously seeks cost reduction opportunities. c. Collaborates in Value Transformation goal achievement for the region. d. Collaborates in the calculation of TCO (Total Cost of Ownership) of applications 5. Processes Management : 5% a. Ensures and promotes ITIL best practices for Incident, Problem, Change, Release management within IS and Service Providers. b. Collaborates in Support Processes and Tools definition, implementation and monitoring c. Collaboratively seeks Continuous Improvement, simplification and harmonization of IS processes across regions, ensuring benefits are delivered. d. Collaborates with Application Services Transformational objectives (Business oriented SLAs, Run SAP like a Factory, Proactive Problem Management) 6. Communications Management : 5% a. Manages communications with IS and Business Community. Including, but not limited to: Planned &amp; Unplanned Outages, Support Processes Changes, Weekly/Monthly Support Dashboard. b. Seeks regular feedback and interaction with regions Key Service Stakeholders c. Collaborates with global teams in Dashboard definition and changes 7. Demand Management : 5% a. Oversees Change Requests Forecast for 30-60-90 days for the region b. Monitors Enhancements/Project demands to anticipate potential Service Contract Scope Changes. 8. Security &amp; Compliance Management : 2% a. Ensures/Approves adequate system access provisioning to Support team members. b. Ensures/promotes SOX guidelines accomplishment (Change Management) 9. Life Cycle Management : 5% a. Ensure/Approves life cycle refresh feasibility and timing b. Coordinates/ Communicates life cycle outages with the business COMPETENCIES/ABILITIES : - These are key observable/measurable skills, knowledge and behaviors required that contribute to successful performance in the position. (e.g., drive for results, customer focus, etc.). - 10 to 12 years of experience with strong exposure to support SAP, preferably in OTC, LogOps, STP and TMS space. - Experience with CPG (Consumer Packaged Goods) industry is a big plus. - Experience in Application Support, ITIL concepts and methodology. - Exceptional analytical skills - Strong problem solving skills with ability to see beyond the obvious - Strong project management, system implementation, and excellent execution skills - Ability to think outside of own process stream (end to end process integration) - Ability to evaluate effects of changes (business analyst capabilities) - Build Digital quotient in the service operation space. - Good written and verbal English communication skills - Ability to collaborate, influence, and engage others - Ability to build and maintain productive working relationships with stakeholders and colleagues - Ability to work across globally distributed virtual teams - Professional maturity and good business acumen - Ability to cultivate an environment focused on customer satisfaction, co-operation and trust - Ability to lead internal and external resources through complex challenges and develop creative solutions/options - Ability to deal with ambiguity and change - Drive for results

Mumbai

Mondelez - Lead - Integrated Supply Chain Support - AMEA Region 

Mondelez - Lead - Integrated Supply Chain Support - AMEA Region  ,Job Description for Mondelez - Lead - Integrated Supply Chain Support - AMEA Region  in Mondelez in  Mumbai for (10-12) years of experience. Apply Now!

Job Description for Mondelez - Lead - Integrated Supply Chain Support - AMEA Region  in Mondelez in  Mumbai for (10-12) years of experience. Apply Now!