Mondelz International, Inc. empowers people to snack right in over 160 countries around the world. We- re leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. Our 90,000+ colleagues around the world are key to the success of our business. Great people and great brands. That's who we are. Join us on our mission to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way. Purpose of Role Acts as a single point of contact within Information Business Services (IBS) for Onsite support for India. Implement the IBS strategic roadmap and service catalogue for On Site Support. This role builds sustainable talent with financial management, stakeholder management, vendor management and escalation management capabilities. The ideal candidate must have leadership, financial budgeting and technical skills. Main Responsibilities 1. The position is accountable for all aspects of On Site Support Management within a multi-country geography, while building and engaging strong partnership with key vendors and internal stakeholders 2. Understand the demand for IT services and develop capacity to ensure appropriate levels of service Collaborate with Regional IBS and other IS units to deliver projects and an end-to-end service 3. Coordinates escalations and critical issues across the BU - within OSS, leveraging OSS cluster managers 4. Manages the BU OSS budget; Costs spending are tracked and monitored, meeting regional finance thresholds. Delegates where appropriate the costs management to the Country staff. Has ability to run projects to achieve financial targets and champions cost ownership and policy adherence. 5. Maintain a high standard of ITIL service management criteria across teams and vendors, Enforces IT Services Management Processes and is Accountable for an efficient usage of Information Systems according to best practices. 6. Monitors and communicates client satisfaction within the geography and is accountable for ensuring delivery of Infrastructure service quality improvements through the relevant tower. Monitors appropriate geographic KPIs/SLAs for Infra services and solutions to the business. Review periodically the services with business and delivery groups 7. Manages vendor relationships through OSS cluster leads, for all local and regional vendors. Ensures discussions on ethical behavior of vendor resources, meeting service levels, associated penalties 8. Leads the IBS work on Acquisitions and Divestiture programs from an OSS pov. Coordinates due diligence and establishes IBS OSS resource demand for projects implementation along with Project Delivery leads in the regions. 9. Compliance and Integrity: - Know the ethical and legal compliance responsibilities of the position, apply integrity in all aspects of professional conduct - Maintain PO and GR compliance along with honest financial reporting - Follow Country Legal requirements for IT services 10. Implement and Manage a Service Improvement Program as and when required Career Experiences Required &amp; Role Implications - Bachelor's degree in Information Systems/Computer Science/Business or equivalent - Minimum 10-12 years ITS experience with good understanding of EUC environment/services/technology - Good understanding of Vendor Management required to support governance processes - Self-starter who is able to operate independently/remotely - Strong analytical capability and basic financial discipline - Translates commercial needs / capabilities into functional requirements - Good knowledge and understanding of SAP and general Financial and Procurement processes. - Good understanding of IT Services and ability to manage vendors to get results, including Outsourcing. - Having a service oriented personality. - Excellent written and verbal communication skills - English fluency a must, other languages a plus

Mumbai

Mondelez - IT Onsite Services India Lead - Information Business Services 

Mondelez - IT Onsite Services India Lead - Information Business Services  ,Job Description for Mondelez - IT Onsite Services India Lead - Information Business Services  in Mondelez in  Mumbai for (10-15) years of experience. Apply Now!

Job Description for Mondelez - IT Onsite Services India Lead - Information Business Services  in Mondelez in  Mumbai for (10-15) years of experience. Apply Now!