Role Objective

The role requires a proactive engagement with the supplier/vendor through their entire lifecycle on the platform right from registration to account payable. This includes onboarding, strategic and tactical guidance, engagement, registration, fulfillment and invoicing support, monetization activities, etc. and ensure upward growth in Supplier NPS

Role Responsibilities:

- Maintaining and building on Moglix's relationship with its suppliers/vendors by providing guidance and advice, on ways to deliver value from the product - while managing multiple vendors concurrently

- Managing delivery plans based on internal KPIs; achieve higher product adoption, customer satisfaction, and overall supplier NPS scores

- Driving the connect for all product or fulfillment related queries from customers to the vendors

- Ensuring timely resolution of all support issues and escalations of the vendors pertaining to account payables/receivables, registration, inventory management and customer returns

- Producing regular status, and quarterly activity reports to Moglix leadership

- Increasing the lifetime value of the Suppliers through greater advocacy and reference-ability

- Maximize appropriate use of technology to improve user experience for the vendors while improving efficiency and SLA

- Ensure excellent internal communication across Business Teams, Customer Support team and Suppliers to help foster a high level of trust within the Seller community

- Undertake ownership for regular revision to the Supplier Agreement to ensure that Moglix stays abreast with industry norms and government compliances

- Work towards driving people agenda to promote best in class service to Moglix supplier community

- Work closely with relevant stakeholders to ensure Customer Service is included in strategy, plans and discussions, for both current product/platform and new product developments

- Undertake the execution of periodic Vendor meets to both propagate Moglix brand and also provide a platform to them for presenting their inputs to the management

Knowledge/ Skills :

 Knowledge of improving existing process in vendor management by studying, evaluating, and re-designing them; establishing and communicating service metrics; monitoring and analyzing results and implementing changes

- Strong communication skills including verbal, written, presentation and active listening and group facilitation

- Strong project management skills

- Attention to detail and analytical skills

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