Role Objective:

- The role requires rigorous management of end-to-end Logistics operations pertaining to order processing and driving proactive engagement with the 3PL service providers & different teams of Moglix to drive positive customer NPS

Role Reponsibilities

- Ensure optimal Logistics modes, routing, equipment, or frequency are being followed by the team

- Rigorous follow up with 3pl courier providers and ensure on time deliveries

- Provide quick resolution of the operation challenges, query, concern

- END to END shipment closure including forward as well as RTO

- Prepare and manage data for in transit, Damaged and RTO shipments

- Follow up with the warehouse and ensure timely dispatches

- Align with transporters and ensure timely pick up and deliveries

- Execute strategies and insure to get desired outcomes

- Maintain metrics, reports, process documentation, customer service logs, or training or safety records.

Key Stakeholders

- Supply team/ Sales team to drive order fulfillment & logistics to streamline middle & last-mile delivery as per required sales plans/ online orders

- Finance Team/Customer Support Team to ensure timely payouts, including incentives or penalties as applicable to the transporters and define SLAs with them

- Transporters & 3PL providers to manage transporters to help achieve high customer NPS and also drive transportation to improve TAT & reduce cost

Work Experience

- Minimum 4 years of experience in Logistics management including negotiating & closing of contracts & commercials with Logistics Service Providers.

- E-Commerce sector experience shall be preferred

- Understanding of overall Warehouse operations

Knowledge/ Skills

- Knowledge of 3PL contracts, Route/ Network planning

- Strong communication skills including verbal, written, presentation and active listening and group facilitation

- Strong project management and freight negotiation skills

- Attention to detail and analytical skills

Education

- Graduation from a Tier 1/Tier 2 college (Mandatory)

- Post-Graduation from a Tier 1/Tier 2 college (Desired)

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