Moglix.com - Associate Director - Supply & Category Development - SME Online Business

Reporting Manager - VP - SME Online

Role Objective : 

- To manage and successfully drive an SBU consisting of multiple product categories over an E-commerce driven channel, while achieving targets against the KPIs. This role demands the candidate to be a go-getter who has a knack for problem-solving and growth hacking. 

- The business requires acumen to disrupt the traditional procurement processes of the MSME market and bring in a more organized way of transaction. The profile allows the candidate to project entrepreneurship and leadership skills which contributing towards the success of the organization

Role Responsibilities : 

- Responsible for maximizing sales and profit of the categories and achieving sales budgets while remaining competitive in the marketplace

- Management of top-line and bottom-line (P&L), merchandise mix and price sanity

- Negotiate all vendor buying agreements between the company and respective suppliers

- Work with merchandising teams on promotional planning and merchandising on the sales platforms

- Work with marketing teams for selecting products through online paid channels, social media etc., while ensuring pricing accuracy

- Work closely with suppliers, majorly brands and engage them in joint business plans with a promise of growth and scale

- Plan category structure as per the market, while ensuring no SEO impact, to improve the customer shopping experience

- Monitoring product lifecycle of every product in the category and take early calls for opportunity maximization

- Accurately forecasting trends, planning stock and monitoring performance

- Maintaining strong focus on KPIs such as Traffic, CTR, Conversion, Bounce Rate, etc.

- Planning and developing the product range and finalizing the pricing strategy for products

Ensuring 100% customer satisfaction through Seller/brand level monitoring of the NPS score vis-a-vis Inventory Management, Delivery SLA, Product Quality, Returns/Cancellations, etc.

Key Stakeholders : 

Internal : 

With: Supplier Management & Cataloging Teams. Marketing, Merchandising & Product Management Teams. Order Management, Warehouse & Customer Care Teams. Finance, Technology & HR

Purpose: For on-boarding, product listing and servicing of vendors. For ensuring Customer Segmentation/Targeting/Positioning and smooth UI/UX. For ensuring high CSAT and Customer NPS. For managing various business stakeholders, namely Vendors, Customers and Team Members.

External : 

With: Vendors, Brands, Suppliers

Purpose: Onboarding, price negotiations, new category introduction

Education: MBA from Tier 1/1.5 institute

Required Skills:

- Excellent communication & people management skills

- High level of ownership, willingness to set up things from scratch

- High proficiency in comprehending and building analysis over large and complex data sets