Role Details : Team/ Function: SME Online Location: Noida Designation: Associate Director - Operations Key role related skills: (1) Leading Operations (2) Driving Customer NPS (3) Start-up Orientation Role Objective: - Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation and leading a culture of continuous improvement. - The profile allows the candidate to project entrepreneurship and leadership skills which contribute towards the success of the organisation. A high visibility role within the organization which shall enable the incumbent to drive large scale operations by implementing innovative technology solutions. Role Responsibilities: 1. Own & lead operations with end-to-end responsibility of order fulfilment and customer success 2. Standardize key activities for each point of the customer journey 3. Manage all aspects of the customer relationship including leading customer and partner discussions, capturing notes, and developing presentations and reports, as required 4. Develop operations strategy and drive the execution jointly with business owners 5. Develop operations blueprint and act as the SPOC to liaise with product team to automate and digitize the processes 6. Setup Standard Operating Processes and drive them through training and reinforcement; that results in improving the key metrics that drive Customer NPS 7. Ensuring continuous performance improvement in all areas of the business by using data and analytics 8. Plan, execute and monitor the sales operations with the objective of attaining accelerated growth 9. Ensuring 100% compliance on taxation, account receivables and payables Work Experience : - 6+ years of relevant experience in Operations, Operations consulting domain Knowledge/ Skills: 1. Excellent communication & people management skills 2. Demonstrated ability to setup and drive large scale operations using technology 3. High level of ownership, willingness to set up things from scratch. Should be able to work in an unstructured environment 4. Excellent data/analytical skills. Data driven approach towards problem solving is required Education : Graduation & MBA from reputed institute

Noida

Moglix.com - Associate Director - Operations 

Moglix.com - Associate Director - Operations  ,Job Description for Moglix.com - Associate Director - Operations  in Moglix in  Noida for (6-10) years of experience. Apply Now!

Job Description for Moglix.com - Associate Director - Operations  in Moglix in  Noida for (6-10) years of experience. Apply Now!