Moglix - Associate Director - Customer Success

Role Objective :

The profile allows the candidate to project entrepreneurship and leadership skills which contribute towards the success of the organisation. This is a leadership role, heading 3 verticals of CS - Credlix, Infra and AR. Role of CS is to manage day to day Ops for these verticals and ultimate objective of best- in-industry Customer Experience.

Role Responsibilities :

- Develop Operations strategy and drive the execution while liaisioning with business owners 

- Managing the Suppliers Pick up Plan and ensure that Pick up SLA's are met.

- Coordinating with teams for End to End Order Status from Supplier Pickups with Delivery (Order Life Cycle).

- Ensure excellent internal communication with business units and Customer Service team to help foster a customer-centric culture.

- Ensuring continuous performance improvement in all areas of the business by using data and analytics

- Coordinate with Warehouse team and ensure timely deliveries to Customers with accurate supporting documents

- Minimize and manage returns/Rejections: close all registered cases within stipulated timeframe.

Education & Qualification :

- Minimum 6+ years of experience in Operations/ customer Success from B2B/ Logistics background

- Start-up experience would be an added advantage.

- Strong written and verbal communication, inter- personal and time management skills

- Excellent internal & external stakeholder management skills

- B.Tech & MBA (Tier 1)