Responsibilities - Manage a team of Enterprise Customer Success Managers and be accountable for their success and development - Own Enterprise Customer on-boarding and lifecycle journey - Provide relevant CRM and mobile marketing automation expertise to Customers - Build and manage CXO level relationships with client stakeholders - Identify up-sell and cross-sell opportunities from existing accounts - Monitor risky accounts and proactively take action to achieve success - Collaborate with sales team to support sales efforts - Collaborate with product team to communicate customers- needs and help design an ideal offering - Launch and manage new customer success improvement initiatives - Attend and present at conferences, events and webinars - Designing an amazing and memorable customer experience What You Have - Inspiring leader with the ability to rally a team towards hitting key KPIs and providing an exceptional experience for our customers - Skilled at identifying process improvements and operational excellence within a growing team - Experience in marketing automation, CRM, mobile engagement technologies - Imaginative and creative thinking skills with an ability to quickly diagnose problems and zoom out to see the bigger picture for the business - 5+ years of Customer Success or Account Management experience - Proven track record of delivery in a Customer Success environment with a focus on increasing customer engagement and retention - Willingness to travel about 40% of time

Bangalore

MoEngage - Engagement Manager 

MoEngage - Engagement Manager  ,Job Description for MoEngage - Engagement Manager  in Moengage in  Bangalore for (5-8) years of experience. Apply Now!

Job Description for MoEngage - Engagement Manager  in Moengage in  Bangalore for (5-8) years of experience. Apply Now!