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29/11 Akanksha Negi
HR at MindTickle

Views:522 Applications:35 Rec. Actions:Recruiter Actions:15

MindTickle - Professional Services Implementation Consultant (3-9 yrs)

Pune Job Code: 770435

We are looking for bright, curious, customer-focused implementation consultants who are motivated by helping customers achieve success. This position provides the opportunity to work with some of the smartest individuals from both MindTickle and our APAC, US, and EMEA-based customers, who work in fast-growing companies across a variety of industries.

Our consultants are MindTickle experts who are responsible for the successful end-user onboarding and deployment of our SaaS platform within the client organization. Their job is to accelerate the time to first value and ensure that all sales enablement programs launched throughout the year are a major success.

Our consultants leverage their extensive MindTickle product knowledge, best practices experience, and a solid understanding of sales enablement to advise and guide clients on the many decisions made during onboarding and program launches. They also act as project managers, working proactively to keep onboarding and program launches on schedule and ensuring that all milestones are met.

MindTickle consultants are also responsible for fully preparing the client team to successfully manage MindTickle. This includes enabling the people (Program Manager, MT Admins, Content Authors) and putting in place the processes required to move forward successfully.

Specific responsibilities include -

- Managing the client onboarding process to ensure quick time to value, a successful deployment that meets established goals, and a positive customer experience. This includes:

- Running project kick-off, planning, post-launch, and final project review meetings.

- Advising on platform setup, user administration, content organization, reporting, and analytics.

- Providing recommendations on communication planning and messaging.

- Overseeing integrations to ensure they are delivered on time and meet the client needs. Providing ongoing mentoring and support for Program Managers during onboarding.

- Delivering or overseeing the training for Program Managers, MT Admins, and Content Authors.

- Providing program support throughout the subscription, based on the services purchased. This includes:

- Providing product implementation support for Program Managers.

- Running project kick-off, planning, post-launch, and final project review meetings.

- Advising on best practices and guidelines.

- Supporting our Customer Success Managers in account management, planning, and business reviews.

- Helping to develop best practices guides, tools, and templates.

- Supporting our Customer Success Managers in account management, planning, and business reviews.

- Helping to develop best practices guides, tools, and templates.

Qualifications:

- 3-9 years of enterprise platform implementation experience with Fortune 100 customers.

- 2-4 years of B2B experience managing large-scale or global deployments with U.S. or European customers.

- Experience as a power user on a SaaS, enterprise software platform.

- Strongly preferred - Comfortable with analytics and 1-2 years of experience working with data-driven dashboards and reports.

- Outstanding professional services skills (training, project management, SaaS implementations) 

- Outstanding customer management skills (communications, problem-solving, proactive support)

- Excellent writing and verbal communication skills.

- Experience working with a rapidly changing product and thrive in a dynamic, fast-paced environment where change is the only constant.

- Hungry and humble with a low ego, and willing to do whatever it takes to succeed.

- Personable and collaborative with a track record of working successfully across teams. 

- Sales enablement experience is a very big plus.

- Hold a valid US travel Visa (strongly preferred) 

- Willingness to travel approximately 20%, including travel to APAC, Europe, and the U.S.

Women-friendly workplace:

Maternity and Paternity Benefits

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