As Head of IT, you will provide leadership for those involved in the designing processes, implementation, and optimization of one or more information IT system functions supporting company business &amp; strategy processes globally. Responsibilities Responsibilities would include but are not limited to - Analysis, selection, and modification of IT systems, application software, installation of network hardware/software and database management. - Providing direction for the effort required to protect the company's data, tools, and information systems. - Ensuring infrastructure architecture standards maximize efficiency and support platform compatibility. - Usually requires subject matter knowledge of the user group for practical application of system characteristics. Coordination in delivery of services to user groups and ensures IT service is uninterrupted. - Selects develops and evaluates personnel to ensure the efficient operation of the function. - Planning, directing, and coordinating the team's activities to manage and implement the project and/or interrelated projects from contract/proposal initiation to final operational stage. Requirements: - Should have experience in managing 24 x 7 Global Infrastructure Operations - Good understanding of IT infrastructure technologies such as networks (LAN, WAN etc), windows and mac platforms, Storage &amp; Backup - Good understanding of cloud technologies - Good understanding of ITSM concepts - Strong analytical and problem-solving skills. Able to find root causes of problems and quickly determine efficient solutions - Ability to maintain effective working relationships across all organizations - Ability to demonstrate management through change, both organizationally and technically - Ability to interpret internal and external business challenges and implement best practices to improve products, processes, or services - Ability to lead projects of significant complexity and risk exposure - Collaborative and leadership skills to hold various teams accountable and managing vendor relationships effectively - Ability to communicate at all levels of the organization - Working Knowledge of managed service providers (MPS) - Excellent verbal and written communication skills (peers, managers, engineers, account leaders and project managers including good, active listening skills. - Project Management - Budget Preparation and Management - Technology Audits management e.g. ISO, SOC, ITIL, etc. - Ensuring Technology Services Uptime SLAs are met - Train, coach and mentor team members including their career development Key Skills : - Minimum 6 years of experience in managing IT support teams - Considerable experience in handling Vendor management and Service Providers - Excellent knowledge of ITSM concepts - Experience in working with Global team

Pune

MindTickle - Head - IT Operations 

MindTickle - Head - IT Operations  ,Job Description for MindTickle - Head - IT Operations  in MindTickle in  Pune for (8-12) years of experience. Apply Now!

Job Description for MindTickle - Head - IT Operations  in MindTickle in  Pune for (8-12) years of experience. Apply Now!