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20/01 Dheeraj
Manager at Milkbasket

Views:614 Applications:170 Rec. Actions:Recruiter Actions:0

Milkbasket - Manager - Delivery Operations (4-10 yrs)

Ludhiana/Mumbai/Punjab Job Code: 1209584

Delivery Operations Manager


- The Delivery Operations Manager will oversee all aspects of Pick, Pack, and Delivery Operations and will be responsible for overall metrics related to it.

- The metrics include overall refund percentage, timely completion of deliveries, and customer escalations.

- The individual will manage a team of Pick-Pack and Last Mile Delivery AM/DM.

Key Focus Areas:

Delivery Night Operations:

- Take overall responsibility of metrics related to Delivery Night Operations which include Pick & Pack Operations, and Last Mile Delivery.

- Ensure that respective AM/DM meet their respective targets and overall metrics is met.

- Closely monitor Hub cost tracker related to Delivery Night Operations and ensure accurate tracking.

- Properly monitor all customer escalations related to Delivery Night Operations and make proactive efforts to minimize them.

- Manage all stakeholders (Inventory, Fresh & Vegetables, HR) responsible for smooth operations.

Additional Responsibilities:

- Oversee manpower planning for efficient utilization of resources for Night operations.

- Assets and manpower (Full Timers, and Part Timers) planning for capacity expansion of existing Hub.

- Oversee requirements of new cluster or society launces and ensure overall customer satisfaction of new users.

Experience: Over 4 years of prior experience in Delivery Operations or Warehouse Management and a total experience of 5-8 years in Warehouse Management, E-commerce Fulfilment, or similar role in operations preferably in fast-growing start-up, manufacturing, or service setup.

Knowledge and Skills:

- Excellent knowledge of data analysis

- Excellent interpersonal and communication skills

- Exceptional organizational and multi-tasking skills

- Data-driven with strong analytical skills

- Experience of developing and maintaining key stakeholder relations

Leadership/Managerial Attributes: Managed Hub operations with 100+ manpower in prior roles

Women-friendly workplace:

Maternity and Paternity Benefits

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