Milestone - Product Manager/Senior Product Manager

Milestone's product team is looking for a hands-on Senior Product Manager with strong technical aptitude and prior experience collaborating with engineering teams to deliver innovative SaaS business applications and solutions. At the Senior Product Manager level, candidates must have both a proven track record building technical platform services and a desire drive amazing new product capabilities.

On the Milestone's product team

- We obsess about user experience, and our customers represent small startups to Fortune 50 enterprises

- We are deeply involved in driving product design, from both an API and UI perspective

- We strive for customer intimacy and meet with our customers regularly to review user experience and design and to ensure we are meeting customers- needs and solving customer problems

- We lead product innovation from initial strategy through delivery and customer adoption.

As Senior Product Manager for Platform at Milestone Inc., you will be responsible for defining the vision, developing the strategy and product roadmap, and work with the engineering teams to deliver on Milestone's feature rich SaaS platform for marketers. Milestone's Platform will power engaging experiences on myriad of platforms across desktop, iOS, and Android mobile devices. Major corporations use our end-to-end solution to build brand engagement and loyalty, drive conversion, and provide post-sales support. The Senior Product Manager will lead the effort to define the workflow, feature capabilities, SaaS infrastructure and client experiences. The Senior Product Manager serves as a product champion by deeply understanding customer requirements and market landscape and then evangelizes these requirements and objectives with multiple teams across Milestone.

Specific Responsibilities - 

- Own the end-to-end product lifecycle for Milestone platform services driving user configurability, standards, scalability and stability.

- Drive product vision, strategy, and roadmap for multiple product domains.

- Be the product domain expert, understand the market and customer needs and the competition.

- Own end-to-end feature delivery, including working with user experience on prototypes, writing detailed design documents, creating and prioritizing user stories, analyzing user data to drive decision making and documenting delivery of monthly releases.

- Cultivate customer empathy and develop deep insights into customer needs and how platform services addresses those needs.

- Develop competitive expertise to assist in outbound product positioning and inform internal development priorities.

- Assist product marketing with core positioning and messaging for the product.

Position Requirements - 

- Ability to think like a CEO to drive the success of Milestone's platform services.

- Leadership through influence rather than organization structures. Proven ability to motivate, lead, and collaborate with cross-functional product development teams and manage interactions across product areas.

- At least 4+ years of relevant, hands-on product management experience and demonstrated success at leading enterprise software SaaS companies.

- Experience with startups

- Solid understanding of relevant technology and tools including APIs, cloud solutions and programming languages and how SaaS integrations work.

- Experience with service-oriented architecture, microservices, and event-driven architecture.

- Strong product design skills, from both a technical API and user interface design perspective

- Demonstrated success defining and shipping products in an iterative manner, with a hands-on willingness to do whatever it takes from an execution perspective.

- Experience transforming product strategy into well-articulated business requirements, as well as using qualitative and quantitative data effectively to inform product direction and prioritization.

- Excellent written and oral communication skills, with an ability to handle both executive-level discussions as well as functional/technical deep dives.

- Fantastic problem-solving abilities, analytical horsepower, and attention to detail.

- Ability and willingness to work with distributed engineering, sales, and services teams.

- Domain experience developing platform services and infrastructure technologies for enterprise - SaaS companies is highly recommended.

Education:

- Undergraduate computer science degree from top university required.

- MBA Preferred

About Milestone Inc.

Milestone is a leading provider of digital marketing software and services for hospitality, retail and finance. We provide a full range of solutions including website and mobile design, content creation, SEO, analytics and competitive intelligence. Our best in class technology and solutions drive revenue and ROI for clients across the globe. Over 2,000 companies do business with Milestone, including leading hotel chains, major retailers and financial services companies. Milestone has garnered over 300 awards and a reputation for blending outstanding design with advanced technological capabilities. Milestone is one of Silicon Valley Business Journal's fastest growing companies and is an Inc. 5000 company. For more information on Milestone's services and products, please visit us at www.milestoneinternet.com

Top Reasons to work for Milestone:

- 5 Days a Week

- Great place to learn with phenomenal growth opportunity

- Stable and rapidly growing company

- Opportunity to work with a fun, amazing and talented team

- Great benefits - Mediclaim and paid holidays (per year)

- Exciting and innovative work environment

- Employee referral incentive program

- Monthly and quarterly events include: birthday celebrations, ice cream socials, etc.