Department : Global Business Service Center / Mumbai

Direct Line Reporting : Mumbai GBS Transition Manager

Dotted Line Reporting : PAC Transformation Manager

Purpose of the position :

This position is mainly responsible for the operational implementation of the Business Service Center (GBS) at the selected locations in close cooperation with the overall project management, Transition Manager, the Site Admin/HR Manager and the transition team.

The candidate therefore manages the operational transfer of processes and tasks from the Business Unit to the GBS and ensures the adherence to GBS wide standards for country roll-ins / GBS ramp-ups and the business case base-lining / tracking.

Key Tasks :

- Manage the roll-in /migration phase (project work): ensure know-how transfer into GBS, a smooth transfer of the processes / workload and manage the respective roll-in team

- Develop detailed implementation plans based on standard GBS implementation approach

- Ensure adherence to GBS offshoring framework, global processes, governance and business case

- Coordinate communication with the roll-in Country / Business Unit (1st point of contact)

- Align on organization of necessary infrastructure (IT, offices, office equipment) and ensure fit with operational requirements

- Identify and hire or retain key resources for the project phase (focus on key performer) along with responsible Country Management

- Establish knowledge requirements and organize necessary trainings for the employees (supported by local HR, BPT)

- Ensure that business impacts of projects are properly managed and communicated with the concerned stakeholders

Decision Making Authority :

- Management of country roll-in and report to Country STC

- Budgeting of infrastructure, training, recruitment of project staff

Function / Market & Industry Knowledge / Business Acumen / Process working :

- Excellent business understanding / business administration competence

- Business development skills

- Well experienced project management and leadership skills

- Solid knowledge in freight forwarding and logistics

- Good understanding of GBS concept and related processes, incl. customer interface management, service management and SLA

- Good understanding of Panalpina and GBS strategy, internal customers, product portfolio as well as regional / product specifics and respective products

- Experience in international environment / work experience abroad

- International mobility and willingness to travel / high degree of travel expected

Skills & Competencies :

Leadership Competencies :

- Management and solid people leadership skills

- Excellent sense of responsibility and ability to make effective decisions, experienced in conflict management

- Is familiar with entrepreneurial and strategic matters

- Ability to initiate and implement new approaches and procedures, to set robust plans in advance, to initiate implementation steps

- Solid practical change / communication management

- Knowledge, willingness to challenge the status quo and to drive innovation and change

- Excellent communication skill; openly and confidently

- Ability to influence and convince others in a way that results in acceptance and agreement

- Ability to clearly and concisely present both written and/or oral information

Business Competencies :

- Strong decision making capabilities and high accountability

- Assertiveness with regards to GBS standards and business case adherence

Leadership Competencies :

- Management and solid people leadership skills

- Excellent sense of responsibility and ability to make effective decisions, experienced in conflict management

- Is familiar with entrepreneurial and strategic matters

- Ability to initiate and implement new approaches and procedures, to set robust plans in advance, to initiate implementation steps

- Solid practical change / communication management knowledge, willingness to challenge the status quo and to drive innovation and change

- Excellent communication skill; openly and confidently

- Ability to influence and convince others in a way that results in acceptance and agreement

- Ability to clearly and concisely present both written and/or oral information

Business Competencies :

- Strong decision making capabilities and high accountability

- Assertiveness with regards to GBS standards and business case adherence

- Capable to make informed judgments and to generate practical, timely solutions

- Willingness to involve stakeholders in decision making process, to get buy-in and to implement solutions

- Strong customer and quality orientation: monitors customer expectations continuously

Personal Competencies :

- Ability to coordinate efforts/resources within and across boundaries to deliver goals

- Ability to work with different cultures and to manage cross functional interfaces

- Excellent intercultural sensitivity and good team working skills

- Capable to build strong and long-term team relationships within and across functions and geographical boundaries and based on ethics and trust

- Ready to take personal accountability for achieving individual and shared goals

- Integrity

- Act as a Role Model for Corporate Values and fully adhere to the Code of Conduct

- High stress level (Ability to work under pressure and deal with tight deadlines)

Educational background / Work experience :

- Completed tertiary education

- 5 Years of relevant professional experience (e.g. migrations, project management)

- Prior experience of min. 3 years in managing complex projects and in leading international project teams

Language skills :

- English - Excellent language skills, both verbal and written

Computer Literacy :

- Proficiency with Windows and MS Office

- Excellent knowledge of project management tools

- Solid knowledge of SAP

Rukhsana Imam

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