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14/03 Sreekanth Nair
Talent Acquisition at mfine

Views:1101 Applications:366 Rec. Actions:Recruiter Actions:1

mfine - Program Manager - Operations (5-12 yrs) Premium

Bangalore Job Code: 1233012

Program Manager - Operations - Mfine

The Program Manager will be a part of the Operations function at MFine. The operations

function ensures best-in-class customer experience, across services, with a strong focus on efficiency, innovation and business expansion.


- Manage metrics related to operations, customer experience and fulfilled revenue

- Drive complex projects across functions (Tech/Product, Customer Support, Growth, Supply, Quality and Vendors) with a result-driven mindset

- Manage vendor relationships focused on operational excellence and growth

- Draw insights from metrics, data, customer feedback, competition and market trends to meet and exceed business goals

- Enable effective and timely vendor payment reconciliation and disbursements

- Manage small operations teams

Preferred skills and experience :

- Experience in working in a fast-paced environment with a focus on quick outcomes and results

- Must be comfortable with ambiguity and the expectation to derive results from minimal inputs

- Must be highly self-reliant and also have the ability to lead small teams to drive high impact projects

- Must have a background in tech-enabled operations (preferably in a marketplace) and have the ability to influence and work with tech and product teams

- Excellent skills in data analysis and in deriving insights based on objective data analysis

Women-friendly workplace:

Maternity and Paternity Benefits

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