Metrics/Quality Manager - HRO Domain - Six Sigma Certified - BPO

Key Responsibilities Metrics Manager:

Provides management support to the HRO quality team in the areas of process metrics and support predictive analytics

Supports the HRO leadership team in designing and implementing quality & metrics program to meet the requirements of the operations or process

Work with internal Risk & Compliance team to ensure that all business processes are compliant

Periodically evaluate all business processes for risk/ gaps and determine scope and frequency of testing in these processes. Also, establish minimum quality standards based on inherent risks in the process.

Work closely and support improvement initiatives which exhibit significant savings across the organization

Collaborates with service lines across the HRO (learning and development, talent acquisition, HR Ops, International Assignment Services) to promote data governance and stewardship, and to improve overall strategic and operational performance and insight.

PERSON SPECIFICATION:

Strong attention to detail, Metrics & analytical acumen, intellectual curiosity, creativity, a proven work ethic, and good communication skills

Six Sigma certified- Green Belt/ Black Belt

Microsoft Access, PowerPoint, MS SharePoint and Excel experience

Drive initiative, strong commitment, ability to take ownership

Experience in working with different global cultures would be an asset

Fluent English (both written and spoken)

Overall 8+ years ; (5+ years relevant experience)

As a Quality & Metrics Manager you will be responsible for:

- Change Management

- Quality- Continuous improvement

- Supporting Innovation Solutions

- Internal communication

HRO quality & process metrics

The role requires a high level of flexibility and mobility in terms of working hours.