Methods - Business Head

Job duties for a Business Head include :

- Hiring all management positions, completing performance evaluations regularly and developing short and long-term goals for each department manager (includes administrative, sales, parts, collision and service departments).

- Planning and developing short and long-term goals and objectives annually, and submitting time projections to corporate management for approval.

- Effectively communicating with the comptroller/office manager on a weekly basis to review departmental forecasts and ensure consistency with annual projections.

- Paying close attention to daily operations, recommending and creating improved courses of action where necessary.

- Explaining the policies and procedures of the dealership to all employees and following up with employees to ensure that these issues are understood and followed.

- Providing management with weekly reports on the financial condition of the dealership.

- Overseeing the monthly financial statement to ensure it is complete, accurate and submitted on time to the management

- Coordinating with the administrative office to ensure that records and analyses are correctly maintained.

- Creating a good working relationship with the supply chain and logistic team to track stock availability

- Coordinating regular meetings with the managers of each department to ensure their profitability and efficiency.

- Overseeing the hiring and training of all department managers.

- Maintaining an enthusiastic attitude to build positive employee attitudes and morale.

- Overseeing and maintaining compensation plans for all employees.

- Focusing on any customer complaints that department managers are unable to rectify and taking the necessary steps to resolve these complaints.