- Manage the outbound contact center at the client's location in terms of recruitment & selection of candidates, product & script training, campaign & productivity management and team incentives/R&R activities.

- Drive the team to achieve the specified targets on volume and cross sell of products such as Auto Loans, Business Loans, Loan against Property, Home Loans etc. with the primary objective of deepening engagement with the existing portfolio of Merchants.

- Facilitate the onboarding process of newly acquired Merchants by providing them the necessary handholding and support, to motivate them to activate their POS machines within the first 7 days of terminal installation.

- Monitor the existing portfolio of merchants to track growth/drop, both in number of transactions as well as volume and plan differentiated campaigns for active/inactive Merchants to understand and service their requirements.

- Review the portfolio on a periodic basis to analyze profitability metrics, thereby identifying Merchants with whom business can be further nurtured, while weeding out unviable/inactive ones. At the same time, aid formulation of appropriate retention strategies to minimize attrition.

- Liase with the vendor (ATOS Worldline) to ensure that quality service is provided to all Merchants at the time of POS installation and subsequent maintenance thereof.

- Ensure compliance with existing processes relating to updation of merchant information on a timely basis, processing of acquirer chargebacks, end to end resolution to queries/complaints, settlement of contact center bills etc.

- Preparation and presentation of relevant MIS which provides a snapshot on business numbers, target vs achievement updates, portfolio behavior and trends, contact center performance and productivity, Cost to Income (CTI), service levels and complaint resolution TAT's etc.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.