20/06 Paridhi
Recruitment Manager at Mercer

Views:1021 Applications:54 Rec. Actions:Recruiter Actions:10

Mercer - Team Manager - Employee Benefits Operations (4-6 yrs)

Pune Job Code: 711380

Delivery Management:

- Service delivery for the process

- Clear understanding of the role they play in contributing towards achieving financial and business goals within agreed timeframes

- Reports and data management at a process level

- Escalation management

- Identifying process deviations and streamlining them

People Management

- Managing a team of 10 - 15 associates/Sr associates

- Coaching and Mentoring

- Engagement and retention

Stakeholder management

- First point of contact for all workflow related decisions with onshore colleagues

- Responsible for closure of escalations from onshore or local teams

Project Management

- Managing implementation of migration plans within team by identifying scope, resources, timelines and process

- Collaborates with peers on creating business process efficiencies within the function


- Ensure adherence to policies & procedures as per organization's standards

- Ensure management of highlighted operational risks by creating suitable strategies

Women-friendly workplace:

Maternity and Paternity Benefits

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