Human Resources at Mercer
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Mercer - Consultant - Compensation & Benefit Specialist (3-5 yrs)
The role is responsible for independently delivering solutions in the area of Leadership and Organizational Performance and Rewards. This involves researching and understanding client context; Analyzing available data and preparation of project related documents and status reports; Designing and implementing solutions by coordinating with the project and client teams WITH THE OBJECTIVE OF enhancing talent effectiveness and performance within the program schedule.
Solution Design :
Tasks :
- Interact with client to understand client requirements
- Research material on the client organization to understand the context and requirement
- Apply analytical thinking to gain deeper understanding and identify key requirements or gaps
- Prepare an outline of the recommended solution; Validate the recommended solution with the Project manager
Performance Indicators :
- Client Satisfaction Score / Feedback
Project Management and Delivery
Tasks :
- Independently deliver solutions across the suite of leadership and organizational performance for the client within the project schedule (typical project size ~ INR 12,00,000 to 15,00,000). Work as a member of a team in large projects
- Create a project plan based on the scope of work agreed with the client; Seek sign-off from the Project Manager and client project team on the plan; Schedule meetings with client points of contact as required per the project plan; Monitor and report progress against deliverables to the client and project team on an ongoing basis; Escalate any delays in the delivery of key milestones to the Project Manager
- Make presentations to the client on the recommended solution; Modify the solution as per recommendations shared by client
- Liaise with Finance and raise invoices on a timely basis based on agreed deliveries; Track payments for the project on an ongoing basis
Performance Indicators :
- Adherence to Project Plan and Schedule
- On-time invoicing
- Collections
Support in Business Development :
Tasks :
- Creates proposals for prospective clients; Interacts with clients for preliminary information; Modifies proposal as required
- Supports Consultants in coordinating with points of contact at the client to set up meetings
Performance Indicators:
- Turn-around time for proposal submission
- Quality of proposal-writing
Client Relationship Management :
Tasks:
- Interacts with clients (with minimal support) for seeking information, discussing deliverables and setting up meetings as part of the project deliverables
- Builds strong working relationships with clients and establishes self as a key point of contact
Performance Indicators - Client feedback
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