- The detailed set of expectations from the role:

Commercial Performance Review:

- Monitor and review the commercial performance of business units (divisions, circles, zones) to meet operational and commercial targets, including AT&C loss reduction and ACS-ARR gap, as committed under distribution schemes like UDAY and RDSS.

- Prepare Management Information System (MIS) formats and weekly performance reports for business units to enable effective review by MeECL/MePDCL management.

Billing Efficiency Improvement:

- Develop strategies to improve billing efficiency, including evaluating the performance of billing agencies/agents, revising meter route plans, and implementing billing under smart metering/prepaid metering systems.

- Analyze billing coverage at the business unit level and devise strategies to enhance billing coverage.

Collection Efficiency Improvement:

- Formulate strategies to improve collection efficiency, such as deploying collection agencies, implementing collection under smart metering/prepaid metering, and strategizing to increase collection coverage.

- Conduct customer segmentation analysis to optimize collection efforts and identify areas for improvement.

Customer Segmentation Analysis:

- Analyze customer segmentation data to enhance billing and collection efforts, addressing issues like low load factor billing, insufficient billing coverage, door lock/average/provisional billing cases, and strategic meter replacement.

Communication Strategies:

- Collaborate with utility teams to develop effective communication strategies based on consumer behavior, cultural factors, and paying capacity to enhance metering, billing, and collection processes.

Coordination and Consultation:

- Coordinate with other consultants working on distribution sector schemes (e.g., RDSS, UDAY) to ensure seamless integration of efforts.

Standardized Commercial Procedures:

- Review existing commercial procedures and processes, and develop standardized procedures incorporating industry best practices and latest technologies to optimize revenue and reduce customer complaints.

- Evaluate and optimize connection management, meter reading, billing & bill distribution, arrear recovery, collection management, theft detection & recovery, and other relevant processes.

Institutional Mechanisms:

- Propose institutional mechanisms to enhance metering, billing, and collection, such as establishing new business units, introducing new cells/departments, deploying Women Self-Help Groups (WSHGs), leveraging customer service cells, exploring public-private partnership initiatives, and other innovative approaches.

Other Operational and Commercial Matters:

- Provide suggestions and expertise on improving the operational and commercial performance of the Discom.

Standardized Information Flow:

- Devise and standardize formats for critical information flow related to the tasks to ensure efficient and consistent communication within the organization.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.