Roles & Responsibilities: - Execute market analysis and research activities to provide insights and recommendations - Capture and interpret customer data from a range of sources - Devising actionable strategies from customer insights - Identify the buying behavior of different customer segments and enable key decisions - Coordinate and manage consumer & market research projects with external stakeholders - Identify key projects and lead them to scale based on the insights - Perform competitor analysis and benchmark industry parameters of the business, gather insights and drive improvements - Create reports and dashboards for various parameters to represent the overall consumer insight and actionable insight - Having a structured approach to problem-solving but not shying away from following and implementing the solution that is designed - Experience in interacting with Customers / Consumers for Insights, Market Research Projects, and Strategy from Customer Insights - Understanding of Voice, Email, and Chat platforms - Excellent organizational skills and attention to detail, - Strong analytical and problem-solving skills, - Strong supervisory and leadership skills and aligns with Mensa's Vision, Mission, and Values.

Bangalore

Gurgaon/Gurugram

Mensa Brands - CX Manager 

Mensa Brands - CX Manager  ,Job Description for Mensa Brands - CX Manager  in Mensa Brands in  Bangalore Gurgaon/Gurugram for (3-7) years of experience. Apply Now!

Job Description for Mensa Brands - CX Manager  in Mensa Brands in  Bangalore Gurgaon/Gurugram for (3-7) years of experience. Apply Now!