Department : Supply Growth Team

Location : Bengaluru (Bangalore)

Designation : Operations Manager

About Meesho:

Meesho is India's largest marketplace for longtail products. Our vision is to enable 100 million small businesses in India to succeed online. The Meesho marketplace provides small businesses, which includes SMBs, MSMEs and individual entrepreneurs, access to millions of customers, selection from over 100+ categories, pan-India logistics, payment services and customer support capabilities to efficiently run their businesses on the Meesho ecosystem.

Job description :

Listing ops :

- Manage allocation of catalogs & take steps to improve quality.

- Maintain SOP and reduce friction in the process.

- Able to handle multiple operations at the same time & pick up things quickly in the fast paced environment.

- Knowledge in Google sheets & Excel is compulsory.

- Coordination with other departments wherever necessary.

- Maintain proper relationships with team members and handle resources without hampering the process.

- Own different metrics related to catalog quality & ensure high standards in catalog content & descriptions.

- Managing TAT all around the process as per BAU & highlight wherever required.

- Handling mails related to listings & follow proper SOP's.

- Manage training & development on new hires to match the work progress.

Support Ops :

- Manage allocation of tickets & maintain quality closure of tickets.

- Expertise in Zendesk & Freshdesk (ticket resolution tool) is required.

- Able to handle multiple operations at the same time & pick up things quickly in the fast paced environment.

- Knowledge in Google sheets & Excel is compulsory.

- Coordination with other departments wherever necessary.

- Maintain proper relationships with team members and handle resources without hampering the process.

- Own different metrics related to resolution quality & ensure high standards in the provided content.

- Managing TAT all around the process as per BAU & highlight wherever required.

- Handling mails related to listings & follow proper SOP's.

- Manage training & development on new hires to match the work progress

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