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10/06 Admin
HR at Meesho

Views:476 Applications:103 Rec. Actions:Recruiter Actions:0

Meesho - Head - Quality/L&D - Contact Centre Support (10-15 yrs)

Bangalore Job Code: 1108780

About the team

Being part of Meesho's Fulfillment and Experience (F&E) team as Head of Quality and Learning and Development (L&D) will zip you to the cockpit of our ever-burgeoning rocket ship. And, you'll shape the experience of Bharat's next billion e-commerce users.

We're an eclectic mix of over 100 professionals, all driven by the first principles of problem-solving. We come with diverse skill sets and responsibilities ranging from running operations/support to managing the supply chain, and maintaining analytics.

At Meesho, we're trying to do what's never been done before herald e-commerce into the tier-2, tier-3 cities of India. Our team's role in this ambitious mission is to completely reimagine logistics from the ground up. This means a host of "zero-to-one" projects (takers, anyone?) to build a supply chain that reimagines e-commerce, not just in India but globally.

We focus on personal growth and fun at work just as much as we do on working hard. That is why, we have regular 1-1s virtual meetings, fun-filled monthly all-team catch-ups, and timely rewards and recognitions.

About the role

As Head of Quality and L&D for Meesho's contact centre support, you'll ensure we provide a seamless experience at various stages of the user journey. You'll measure, manage and report quality consistently across various support channels - voice and non-voice.

Ensuring smooth and efficient day-to-day operations within the team is key to success in this role. By enhancing the quality of resolution, you'll help us achieve the best in class customer and supplier experience. The role is expected to have a high degree of cross-functional stakeholder engagement.

Note: For your candidature to be considered on this job, you need to apply necessarily on the redirected career page of the company as well.

Women-friendly workplace:

Maternity and Paternity Benefits

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